Overall Rating: 
4.3 / 5
4.3 / 5
7119 Reviews
Open Ratings Snapshot
Rating Snapshot (7,119 reviews)
5 stars
4,036
4 stars
1,949
3 stars
550
2 stars
247
1 star
337
Easy to use: 
4.2 / 5
4.2 / 5
Value: 
4.3 / 5
4.3 / 5
6,277 out of 7,11988% of reviewers would recommend TurboTax Basic to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
7119 Reviews
Open Ratings Snapshot
Rating Snapshot (7,119 reviews)
5 stars
4,036
4 stars
1,949
3 stars
550
2 stars
247
1 star
337
Easy to use: 
4.2 / 5
4.2 / 5
Value: 
4.3 / 5
4.3 / 5
6,277 out of 7,11988% of reviewers would recommend TurboTax Basic to a friend.
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Product ReviewsReview This Product
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Apr. 5, 2020
not as good
I found this version just bit confusing as it went along but figured it out. I was frustrated because I bought it at Staples then when I went to the site to download and install I kept getting told Idid not need to because I could do the returns on lime for free. Omly when I contacted the help desk di I get directed to where to go and download. I finally had to install on a different laptop because I already had TT Standard on my other laptop.
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Location:Chester, NS
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Apr. 4, 2020
Disappointed with format of Provincial form
While great it was all pre-entered, the way the form was presented and the location references left for a lot of guessing
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Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Apr. 4, 2020
Some Work Needed
Although easy to use, the columns to enter information in is sometimes very tiny and all information required doesn't fit into a space...you need to scroll often. Will purchase again.
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Location:Saskatchewan
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Apr. 2, 2020
happy i went this route
i got this thinking it was all i needed but just like everything else these days they had add-ons that could have been very usefull
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Location:Cobourg
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 31, 2020
makes it easy
my ninth year with Inuit Turbo Tax and it makes the process much less 'painfull'.
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Location:Smithville, Ontario
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I rent my home
Family:No Preference
Business:No Preference
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 30, 2020
only issue is it printed too many unused pages other than that great product..I did select the condensed version but 20 some pages is not what I call summary without unused pages...
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Location:Hudson Bay
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 30, 2020
Good Program
Took time to install, but worth the wait. Simple, easy to use interface. Netfile is quick and return was received quickly in past years.
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Location:Winnnipeg, MB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 27, 2020
It Worked For Me
Once I had a friend show me how and where to save my Turbo File on my computer, it was a breeze from there! I will use Turbo Tax again! And sending the return by Net file was a breeze too!
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Location:London, ON
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 27, 2020
Navigation
It is hard to navigate back to certain areas as you are blocked. A site map and navigation instruction at the front would be nice. Had to use trial and error to get back to enter missing data.
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Location:Edmonton
Prior Tax Prep Method:Used TurboTax
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 27, 2020
Calculators
The only criticism is that the basic program should include various calculators, such as income splitting and others.
Thanks.
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Location:Peterborough
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 24, 2020
Great and easy to use product
We've been using TurboTax for over 10 years, and it has been great since day one. Easy to use, self explanatory, doesn't cost much (no need to buy the fancy versions as the Basic provides you with the same forms as the others).
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Location:Calgary, AB
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 18, 2020
used it for many years
User friendly for he most part
Likely use it again
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Location:North Bay
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 16, 2020
Thank you for free software
Turbo Tax is easy to get around in. Especially like the forms page for quick selection and movement within the program. Like the area to check if you have forgot anything like province of employment.
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Location:Whitecourt, Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 15, 2020
I found that opening Forms, they were small print and hard to read.
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Location:Manitoba
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 13, 2020
Simple for a simple man
Nothing too intense to report, I have a very simple tax return, medical costs, couple T4 slips, nothing else at the moment. They took my slips from the CRA online account, then it was something like 20 clicks till it was all done. Just simple
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Location:Calgary
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 9, 2020
Very confusing
I have been using Turbo Tax (Quick Tax) for years and this was the first time I found it very confusing. The information required was all over the place and some information that was always very clearly set out in the past, wasn't even there. There has always been guides to compare different amounts to best sit your needs, eg:. RRSP contributions but that was not there. I was very disappointed with Turbo Tax this year but will still continue to use it.
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Location:Sherwood Park
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 5, 2020
need larger print on forms or ability to zoom
update not ready. would not allow me to net file. very upset. next day everything went through.. Who is writing your programs now. printing on forms is so small and hard to read everything. . I missed ticking a box to apply for trillium even though I entered all amounts. e
several phone calls later finally got the proper answer and months later deposit to my account.
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Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Mar. 3, 2020
Worth The Cost of Purchase
Turbo Tax is very efficient and quick, although I had a problem with it crashing when trying to connect to the CRA My Account. After crashing Turbo Tax did not recognize that I had already filed, even though I had confirmation. I filed again and received the same confirmation number.
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Location:North Saanich, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 26, 2020
not for dummies
Product is easy to use for strait forward returns. For more complicated climes one need research additional information.
Forms are not opening properly (could be computer's graphic properties problems)
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 24, 2020
very easy
I liked the the product very much. but didn't like the fact I had to register in order to efile my return.
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Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 24, 2020
User friendly
Easy to use and follow along to simpe tax retirns. Some bullet hints or tips to help define exactly what some sections mean would help, but a simple google search gave the answers so all in all is a pretty nice program to use!
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Location:Regina, SK
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used other tax software
Relationship:No Preference
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 24, 2020
Foreign Pension
To avoid double taxation according to Agreements that Canada has with Foreign Countries. Turbo Tax could and should be more explanatory and accommodating.
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Location:Burnaby BC
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 22, 2020
overall very easy to use and good thanks
easy to follow and do much appreciated.
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Location:Regina, Sk
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 11, 2020
Good Software with some glitches
software is good and straightforward for tax returns, the only area where there could have been a better explanation/interface experience for me was the homeowner credit line and in sorting out property taxes.
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Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Feb. 10, 2020
easy to use
I have used turbo tax for 5 yrs now with no problems
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Location:fort mcmurray AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Dec. 22, 2019
Few helpful hints
The lettering in the forms could be more legible,current returns had poor fonts
The Autofill was not effective in my attempts.
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Location:Calgary, Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Oct. 14, 2019
Turbo Tax is fast
Effective, efficient, done in a jiffy. Can't ask for more than this.
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Location:Calgary, AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:Jun. 30, 2019
Really does work
Have used TurboTax for several years without problem. In fact have recommended it to friends who thank me every year at tax time.
But when preparing my 2019 return nothing seemed to go right. I contacted the help desk to ask how I could delete the returns I was working on was told no, what I was experiencing was unusual and they could not help me. I was frustrated and confused so just gave up. But taxes must be filed so, 3 months later I tried again. Fortunately the problem returns had "disappeared" so new returns were created and submitted quickly without any problems.
I would recommend Turbo Tax. It does quickly lead you through the process. The support however was not there for me.
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Location:Calgary, Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
4 / 5
4 / 5
7119 Reviews
Date:May. 29, 2019
Good deal
I like the large font. Had trouble with one of the schedules as it did not automatically come up and I had to look for it. When I filled it in it did not change the calculations. Could not find help. Don't like that you can't close a form easily.
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Overall: 
4 / 5
4 / 5
7119 Reviews
Date:May. 17, 2019
Quick, Cheap & Simple
Never thought i would be able to complete my taxes very simply within 15 minutes. Great product!!!
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Location:Toronto, ON
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
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