Overall Rating: 
4.3 / 5
4.3 / 5
7119 Reviews
Open Ratings Snapshot
Rating Snapshot (7,119 reviews)
5 stars
4,036
4 stars
1,949
3 stars
550
2 stars
247
1 star
337
Easy to use: 
4.2 / 5
4.2 / 5
Value: 
4.3 / 5
4.3 / 5
6,277 out of 7,11988% of reviewers would recommend TurboTax Basic to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
7119 Reviews
Open Ratings Snapshot
Rating Snapshot (7,119 reviews)
5 stars
4,036
4 stars
1,949
3 stars
550
2 stars
247
1 star
337
Easy to use: 
4.2 / 5
4.2 / 5
Value: 
4.3 / 5
4.3 / 5
6,277 out of 7,11988% of reviewers would recommend TurboTax Basic to a friend.
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Product ReviewsReview This Product
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:May. 31, 2020
Look forward to when I can stop using TT
During the over 10 years I have been using TT, it has become less intuitive, less helpful and more complicated to use. Last year I used the online version for the first time ever and would never use that version again.
The CD version, while better, has become increasing complexity with reduced option offerings unless you are prepared to purchase the more expensive version.
As I am now retired, I look forward to the day when my return becomes so simple that I can begin to reuse paper again, which was the method I used to file my taxes starting in 1968...
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:May. 17, 2020
Less and Less Value
Every year more and more features are striped from the software to try to force upgrades.
Pretty shady practice.
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Location:New Westminster, BC
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:May. 3, 2020
Phone support not helpful
Product is not any better than free options, for example, the windows appear in awkward sizes making it hard to see the information and the review wizard is weak. Had poor experience with Customer Service who did not know the product at all and just tried to up-sell me.
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Location:Vancouver, BC
Prior Tax Prep Method:Used other tax software
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 17, 2020
CD Bug
The CD I bought had a bug that didn't allow you to get updates and also stopped you from filing without the updates. Had to uninstall and download a new version which tied up my computer, also used as a retail cash register, for an hour.
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 17, 2020
Needs more info
It did the job but the help feature was useless. The forms were too small to read the explanation of possible tax deduction eligibility. I had to use google to figure out what I was eligible for. I generally use the Standard and love it but basic is not user friendly. If you are not used to doing your own taxes don't buy this one.
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Location:Rural Alberta
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 8, 2020
filing
I tried sending it Netfile and it wouldn't go through
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 5, 2020
First year with issue/problem
I have used Turbo Tax for about 20 years. This is the first time I have had issues. Tried to do my taxes about a month ago with forms route. It would not allow me to say I am single. There was no option on the page. I called and was first told no such option available! In other words, as I was told, single people cannot use Turbo Tax with the forms option. Called again, and an employee gave me a "work around" which worked. As there were lots of complaints online about this issue, I think it should have been corrected immediately rather than weeks later! Am disappointed in Turbo Tax concern and customer service.
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Location:Calgary
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 4, 2020
no support
When you enter your Pension Adjustment from box 52 of your T4, it doesn't show up on your final income tax return copy and unless you are an accountant, you will spend hours trying to look up why or if it affects anything and then look at every line from there until the end of your return trying to figure it out to no avail - what a bunch of crap
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Location:Williams Lake, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Mar. 21, 2020
Too expensive
I couldn´t file my T1135 properly, I couldn´t find answers
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Location:Calgary
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Mar. 7, 2020
RRSP Credit Calculated Incorrectly For Me
The RRSP section did not calculate correctly for me. This caused me to waste hours trying to remedy. I found that in the box where it says RRSP limit for the year, the value has to match the total of the RRSP deduction otherwise the credit calculated is inaccurate. When I used the actual RRSP deduction allowed from CRA, Turbotax added the difference and generated an additional credit I was not entitled to. For example, if CRA says that $50,000 is available for the year, that is the amount that will be imported from the CRA website. If you have $20,000 RRSP deductions, the tax software uses the $50,000 and not the $20,000 so an extra tax credit is generated on the $30,000 variance. (This was the Basic software.)
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Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Mar. 7, 2020
previous versions much better
Purchased this product for many years with no complaints. This latest version has disappointed me, not nearly as user friendly as before and reviewing to confirm entries concerns me. Entries to the pull down box were not reflected on the form on review attempts. Changes made to the 2019 version needs some serious looking into before 2020 version. Are there some bugs in this program not fixed????
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Mar. 6, 2020
Worst version ever in 18 yrs
I found the format very difficult to follow, not at all user-friendly. I had to do my return and my wife's as separate entities which made pension splitting more difficult. To input related items from one return to the other, I had to complete and print the first return before I could start the 2nd. When a form popped up to fill, it was too small and hard to read
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Location:Midhaurst, ON
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I rent my home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Feb. 24, 2020
Frustrated
Most products have an easy way to competent customer support. The 2019 standard is below the previous years.
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Location:Calgary,AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Feb. 24, 2020
Disappointing PRODUCT
Does not answer questions, without costing more money, did not print my mail able return, upon " finishing" I feel I didn't get all I was entitled to.
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Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I own my own home
Family:No Preference
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Jan. 14, 2020
Can't Netfile
1. It says this when I try to NETFILE:
The Canada Revenue Agency was unable to process your return. The transmission contains invalid or missing data: Tax YearIf you require assistance, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281.

2. Clicking Support opens an internet explorer window to nowhere
3. Searching "HELP" didn't help.
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Nov. 6, 2019
support is not helpful
cannot print return,because of an error code.
Help line tells me to use the webpage. i will not purchase this product again
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Jul. 9, 2019
Refile
I forgot to include the propterty taxes on my initial return. I redid my taxes and tried to refile but the amount owing was not reduced even though one copy of turbo tax showed a lower amount owing.
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Location:Chatham, on
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Jun. 7, 2019
Problems exists with basic turbo tax
I have used Turbo tax for years and years (when it was called quicktax) ...hummm sadly disappointed if this is the best they can do ...the there was a lot calculation issues especially with RRSP deduction amounts and the correct amounts that need to be displayed on the T1 form ...no real updates or explanation provided with changes to tuition carry forward along with what they could have done... also there seemed to be a real latency issue with forms being updated ...I never noticed this problem ever in previous years ...
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:May. 1, 2019
Never Again
First year using turbo tax since it first came out, and will never again. This program is a nightmare compared to what I have been using (Ufile).
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Location:Edmonton , AB
Prior Tax Prep Method:Used other tax software
Relationship:I'm living with a partner
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 30, 2019
Disapointment
Sorry but I found this program much more difficult to use than Ufile.
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Location:Brantford, Ontario
Prior Tax Prep Method:Used other tax software
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 30, 2019
Disappointing!
cumbersome forms function and limited features. Navigating between forms awkward.
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Location:Halifax
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 29, 2019
frustrating
It insisted on my reviewing items to which I never related, and completed forms would not print and the initial save fields did not function
Very disappointing compared to previous versions. You need new code writers
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Location:WHITEHORSE
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 27, 2019
Disappointed
Have used since was QuickTax,,first year I have had problems with program
...wouldn't update
...wouldn't download CRA info which is main reason I have used it
I doubt I will use it again next year
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 26, 2019
Mis read version of TT
I bought the STANDARD version. I was not asked to enter the installation code. This is a first. And the program thinks I have the BASIC version. After many years of easy tax filing, this and last years have had faults.
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 26, 2019
Turbo Tax is getting harder to use every year this is my third year and the hardest I should not have to call the help line to use it.
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Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 24, 2019
Cant locate my deduction for being a volunteer fir
First of all , I can not call you anymore if I Have a problem. your help search is of no use. Im missing out on 3000.00 worth of deductions
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Location:Regina Beach
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 24, 2019
Getting hard to follow!!
This year I found it hard to use Turbo Tax. There was many forms I had to dig for and had to go to the help menu several times because the information was not in one central place. If next year's version is not improved then I will start paying someone to do my taxes or I will go back to the paper mode.
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Location:Welland, Ontario
Prior Tax Prep Method:Used TurboTax
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 22, 2019
BAREBONES BUST
Used Professional business until I closed it down. Expected pension sharing, charitable deduction splitting and handy eye charts. Nothing - stuck with repetitive T1032 input on my own. Bypassed T1032. Since we are in the same marginal tax, I am lending G of C $3K until my refund $8K comes in. Not informed that this was a stripped down no frills tax program.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 18, 2019
Not Turbotax Basic Ever Again
Very disappointed that this does not aid in entering nor calculate optimum pension splitting.
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Location:Niagara Region
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
7119 Reviews
Date:Apr. 17, 2019
Income Splitting Problem
I purchased the basic tax software instead of the standard as I had only three returns to do this year. The pension splitting process is not an simple and automated process like last years. I had to redo my 2017 tax form to figure out where to input the information and to determine an optimal dollar amount.
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Location:Pickering
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