Overall Rating: 
4.6 / 5
4.6 / 5
10850 Reviews
Open Ratings Snapshot
Rating Snapshot (10,850 reviews)
5 stars
8,048
4 stars
1,911
3 stars
436
2 stars
162
1 star
293
Easy to use: 
4.6 / 5
4.6 / 5
Value: 
4.7 / 5
4.7 / 5
10,261 out of 10,85095% of reviewers would recommend TurboTax Free to a friend.
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Ratings summary
Overall Rating: 
4.6 / 5
4.6 / 5
10850 Reviews
Open Ratings Snapshot
Rating Snapshot (10,850 reviews)
5 stars
8,048
4 stars
1,911
3 stars
436
2 stars
162
1 star
293
Easy to use: 
4.6 / 5
4.6 / 5
Value: 
4.7 / 5
4.7 / 5
10,261 out of 10,85095% of reviewers would recommend TurboTax Free to a friend.
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Product ReviewsReview This Product
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 5, 2020
Ontario CARE Deduction
The Ontario care benefit is not properly explained. It stated that the spouse with the lower income should claim childcare expenses, but then it gives error before submission and I have to remove it. Now I don't know if my children will ever benefit from Ontario CARE.
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Location:Scarborough
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 5, 2020
TAX SEASON MADE EASY
good product, ease of use, have used for a decade...
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Location:Sudbury, Ontario
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm living with a partner
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 4, 2020
Very easy
TurboTax is very user friendly; just follow the steps on screen. I would recommend it to anyone.
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Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 4, 2020
Great Experience
The experience for using Turbotax was a very pleasant one. It is worth the money. I found filing my taxes thorough and brisk. This makes for a convenient and less time consuming way to go about filing taxes during the season. I am very happy with this.
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Location:Saint John, NB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm single
Home:I rent my home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 3, 2020
EASY TO USE
As a student who have no idea how to do adulting; it was my first time filling tax by myself and Turbo Tax Online (Free) was very easy to use.
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Location:VANCOUVER
Prior Tax Prep Method:No Preference
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:I don't own a business
Student:I'm a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 3, 2020
The website is very easy to use and easy to understand. I found very useful information on the website and was able to complete my tax return within a few hours. The pricing on the website is very reasonable, however I found the call center very loud and not particularly useful.
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Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 2, 2020
Best service for taxes
I just love Turbo taxes awesome services, they make it very easy to do your taxes, only took me 15 minutes to do mine or even less! Love you Turbo Tax
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Location:Campbell River
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 2, 2020
Gets the Job Done
I've been using TT for the last few years now at the recommendation of a friend.
The User Interface is nice and simple. I barely even had to actually do any navigation of the menus since the buttons for starting a tax return are front and centre.
Having used TT for a few years meant when I indicated I wanted to start my return for this year, all relevant information (ie from T4s) was entered automatically. Hard to argue with that.
Thinking back to the first time I filed using TT there was of course some setup required to be able to have my info auto-filled, but definitely worth it.
Highly recommend!
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Location:Rossland, BC
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 1, 2020
Easy to Use
First-time claim for me and my husband, clear instructions and it's a user-friendly platform.
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Location:Toronto, ON
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 1, 2020
Friendly Package
This is the first time I file our Tax Return myself. The way you guide the user and your motivation are very friendly and understandable.
Thank you for a pleasant experience.
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Prior Tax Prep Method:Used TurboTax
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 1, 2020
Turbotax 2019
Excellent utility to fill income tax for 2019 the process take you step by step and filled your tax return with ease to the CRA
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Location:Victoria,BC
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:May. 1, 2020
Great App
This is a fast efficient way to complete tax returns. I'm finished for the third year and love it!
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Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 30, 2020
Simple to use!
If you have a simple tax situation, then you can't go wrong with the step by step instructions!
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Location:Moose Jaw
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 30, 2020
First Time User here - Very Easy
Very easy to use. User friendly. Convenient. Free.
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Location:Winnipeg, MB
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 30, 2020
Great for Poor Millenials
It is really nice to be able to do taxes for free. As someone who has gone to post-secondary three times because I couldn't get a job with my B.Sc., I'm not exactly the most well off, and my taxes are simple to do. A lot of my friends are in the same boat, so I'd recommend this service to them.
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Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 29, 2020
Nice & Easy
Love it for DIYers. Have had no problems this several past years
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Location:NANAIMO
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 29, 2020
Great Product
This is an excellent product. Simple. Quick. Allows adjustments and provides good "hints/warnings"
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Location:Port Perry Ontario
Life Changes:I bought or sold investments
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 29, 2020
Exceptional customer experience
The Customer Service Representative I dealt with was very professional knowledgeable resourceful and courteous. She assisted me in more than just filing concerns. Very pleasant and friendly. Give her a Bonus.
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Location:Calgary
Life Changes:I moved
Prior Tax Prep Method:Used other tax software
Relationship:No Preference
Home:No Preference
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 29, 2020
Turbo Tax 2019 usage
Turbo Tax has been used by my wife and myself for the last five years. It's easy to maneuver and free! I get several reminders before tax time to use it which is always welcome. Great value!
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Location:Toronto
Life Changes:I had a baby
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I don't have kids
Business:I own my own business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 28, 2020
Da Best
I used TurboTax last year and it was great. I used it again this year but I had a problem I couldn't figure out filing my taxes and called for help. Someone was able to help me quite quickly and their service was much appreciated.
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Location:Vancouver
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 28, 2020
Straightforward and Comprehensive!
I have fairly uncomplicated taxes, and the free version of TurboTax was great for me! I appreciated how straightforward, user-friendly, and comprehensive this software is.
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Location:Toronto, ON
Life Changes:I moved
Prior Tax Prep Method:Went to a tax professional/accountant
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 28, 2020
Great app but
This constant redirections to another domain offering to buy their services made me mad
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Location:Gatineau
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 27, 2020
Quick and Easy
Assuming you only have basic tax information and receipts, this program works great.
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Location:Edmonton, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 26, 2020
Fun and easy
A very thorough and easy step approach to tax filing
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Location:Toronto, ON
Life Changes:I moved
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm single
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 26, 2020
Turbo Tax is Easy Peazy
Data entry was easy to do. Just start at the beginning and go with the flow. Don't skip steps, use the suggested sequence and go through everything in the menu.
Net Filing at the end was easy too. Didn't take long at all to wind things up at tax time.
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Location:Deep River, Ontario
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 26, 2020
net-filing towards saving the environment
Turbo tax was very user friendly and even has links to the CRA web site so you can check your account info. without leaving the site. Net-filing and direct deposit/payment options = less waste of paper towards a healthier climate, and convenient access to info @ the touch of a button.
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Location:Nepean, ON
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 26, 2020
turbo tax
Amazing tool that is as little as "free"! For simple returns, this is quick and easy. You don't have to be an accountant to complete it. Get your slips together, sign in and follow the simple instructions. Other, helpful services are available if you get stuck. Super helpful, hints and warnings if you mess up. This is a no brainer! Thanks Turbo!
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Location:Newmarket
Life Changes:I bought or sold investments
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 25, 2020
Free software
All you have to do is follow the instructions. It's really user-friendly.
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Location:Toronto
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:No Preference
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 25, 2020
Best Important App
Very user-friendly and affordable or choose free with less option for low income people.
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Location:Toronto
Prior Tax Prep Method:Prepared by a friend or family member
Relationship:I'm married
Home:No Preference
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
5 / 5
5 / 5
10850 Reviews
Date:Apr. 25, 2020
My gratitude
A good tool for senior with not a complex income. Almost intuitive. I did not have to research much to file it. One flaw though,at the very end, after entering feedback (gave you good rating), the program through me back to the filing page and the option was to continue. Because of that, I netfiled twice, but I got the same confirmation #. I would have expected a "thank you for using Turbotax and Goodbye" page.
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Location:Oakville, Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:No Preference
Family:I don't have kids
Business:No Preference
Student:I'm not a student
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