Overall Rating: 
4.6 / 5
4.6 / 5
10849 Reviews
Open Ratings Snapshot
Rating Snapshot (10,849 reviews)
5 stars
8,047
4 stars
1,911
3 stars
436
2 stars
162
1 star
293
Easy to use: 
4.6 / 5
4.6 / 5
Value: 
4.7 / 5
4.7 / 5
10,260 out of 10,84995% of reviewers would recommend TurboTax Free to a friend.
Product Reviews
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Ratings summary
Overall Rating: 
4.6 / 5
4.6 / 5
10849 Reviews
Open Ratings Snapshot
Rating Snapshot (10,849 reviews)
5 stars
8,047
4 stars
1,911
3 stars
436
2 stars
162
1 star
293
Easy to use: 
4.6 / 5
4.6 / 5
Value: 
4.7 / 5
4.7 / 5
10,260 out of 10,84995% of reviewers would recommend TurboTax Free to a friend.
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Product ReviewsReview This Product
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 28, 2022
I didn't receive a confirmation number this time
It took a while to complete my tax return but once I reviewed everything I was successful at completing my return. I didn't receive a confirmation number
0points
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Location:Ottawa, ON
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 27, 2022
Useful for sure
I use Turbotax whenever I do my own taxes. Their systems and processes make doing my taxes easy. I am happy overall.
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Location:Montreal
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 19, 2022
Intuit knew everything. Why do you have to pay when the government already knows? This service would be better if Intuit didn't lobby the government to keep taxes unnecessarily complicated.
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 14, 2022
Easy to use
Most questions are easily answered or searched up. my first time was quite easy.
0points
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Location:Thunder Bay, ON
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Relationship:I'm living with a partner
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 8, 2022
Very Easy.
I found this company to be very easy to access and to file my return.
+1point
1out of 1found this review helpful.
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Location:NovaScotia
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 28, 2022
helpful
made it easy and simple for my first time filing taxes
0points
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Location:gatineau, qc
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 27, 2022
Good Easy to use!
TurboTax is a good easy to use software for doing a simple tax return in Canada
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 20, 2022
clear
thank you , it is very helpful , some times is cofused because some delate information come after in the next steps , but in general it is good to use for people without big knowlege in filing taxes.
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 20, 2022
Cate in Coquitlam
Turbo Tax is exactly that Turbo. It's fast and best of it's easy to understand.
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Location:Coquitlam, BC
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 12, 2022
Easy to use software
The system is very easy to use.
When users change their Address or enter their Address information for the first time (i.e. - first time filers), you should display a Warning message if they enter their name in the "Care Of" field; as the CRA will block sending the CRA Code until the user calls in and confirms the Mailing address.
0points
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Location:Ottawa, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 9, 2022
So easy to use
This product is so easy to use, that a child could do your taxes for you. If you can read, and have all your T-slips, you're done in minutes.
0points
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Location:Hamilton, ON
Prior Tax Prep Method:Did my taxes by hand
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 7, 2022
Best Purchase Ever
I think this product is good but needs some changes.
0points
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Location:Alberta
Prior Tax Prep Method:No Preference
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Mar. 2, 2022
Best purchase again
Easy to use even for a person that is suffering with MS!
0points
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Location:NORTH VANCOUVER
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Feb. 26, 2022
Four Star
Great program fairly easy to use, but wish it was a little more straight forward.
0points
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Location:Toronto, Ontario
Prior Tax Prep Method:Used other tax software
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Feb. 25, 2022
filed for deceased
it was more complicated and unclear than past online tax company i have used. but my fave wasn't available this year so i tried turbo tax from friend recommendation.
it got the job done for my personal use.
a bit insensitive though as far as filing for deceased. some questions asked were for future plans and some questions would not let me leave without answering "in 2022 has will or has anything changed for you" under the "lets take a moment to get ready for next year" closest options where :
other/i am not sure yet
no major changes this year!
it was the explanation point the got me on the last one.. like i am excited about no changes in the death of my child
it wasn't an option to opt out of so i chose other.
yes i am over sensitive and the company should have a default for filing for a deceased person. leave out the future planning question, also it questions you as if you are the deceased answering.
0points
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Feb. 24, 2022
Convenient and simple
It can be tricky to find specific forms or lines, but overall easy to use. I haven't had any issues in the last few years that I've used it. Definitely recommend.
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Feb. 19, 2022
User Friendly
Good guide through this horrid process of having to report your life's labors.
0points
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Location:St Catharines
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Dec. 3, 2021
Easy to use for free
TurboTax was intuitive and easy to use. That being said, I couldn't figure out how to file for prior tax years or where to put daily employment expenses without a T2200 or T2200S form.
0points
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Location:Calgary, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Nov. 29, 2021
User Friendly & Fast
I love Turbo Tax! The system is pretty user friendly and all of my other questions could have been answered if I had simply switched to a Self-Employed version of the software. Because I didn't have funds for that, I just had to muddle through it on my own. However, the search was very useful in finding where to put things and I love that I can log into the CRA and have it fill in any forms that are there.
0points
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Location:Montague, PE
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I don't have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Oct. 22, 2021
Fabulous Free Service
Made easier work of getting caught up. Will use Turbo tax again!
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Aug. 13, 2021
Easy Peazy
A nightmare changed into a dream, thank you turbo tax I'll sleep like a baby tonight.
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Location:edmonton
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm single
Home:I rent my home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Jul. 13, 2021
Ease of Use
I appreciated how easy it was to use and file using this website! Hopefully I didn't make any mistakes. Will use again.
0points
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Location:Vancouver
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm single
Home:I rent my home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Jun. 23, 2021
live expert
live expert answered all my questions about my past and current returns. He was knowledgeable and explained the jargon in simple terms
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Location:Toronto
Life Changes:I had a baby
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:May. 20, 2021
Decent tax return helper
Could be made more intuitive. Overall great service, but still think tax returns should be an automated by government and residents just review & confirm the deductions.
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Location:ON
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:May. 3, 2021
CLEARLY MENTION submission status!!
Really useful program, especially the ease of stock purchases. That part is great. However, I realized my taxes were NOT SUBMITTED by the deadline as I thought they were because I got a receipt... Why would I get a receipt confirming a "purchase" when they were not submitted yet? There should be a CLEAR MESSAGE that they weren't submitted yet! This stuff is a big deal and no one should get in trouble because of an easily avoided mistake like this one.
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Location:GTA
Life Changes:I bought or sold investments
Prior Tax Prep Method:Went to a tax professional/accountant
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 30, 2021
It's so easy and free, to boot!
I've used Turbo Tax Free for the past 4-5 years to file my husband's and my personal taxes, our son's, our daughter and son-in-law's and a personal friend's taxes, as well. I love how easy it is to use and you can't beat the price - unless someone actually PAID you to use it. Thanks for offering a free version, Turbo Tax. We pay so much, in taxes to begin with, that a free program to file them feels like such a great 'break'.
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Location:New Brunswick
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 30, 2021
Still My go to Product
Have been using QuickTax / TurboTax for years (more than 15) and still like the accessibility to forms and it gets easier with auto fill. This year my BACK button eased me into the new format, don’t be scared of using it. The only thing that I got hung up on was the payment part - but as filled it out the amount owing was “0” so IT WAS FREE AFTR ALL - I’m a senior and not a large amount of info to record.
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Location:Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 30, 2021
Too many Adds!!
completing the return felt like an infomercial!!!!
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Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 29, 2021
Good for those with basic needs
I found this easy to use because I don't have a lot of information to add, but there were a few things I had to search for because the program skips through the list. For those who have lots of assets or anything to claim or declare, it might be difficult to find where to enter all your info. If you're not very computer-literate it would be best to use another more detailed program, pay for TurboTax premium, or just go to a professional in person.
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Location:Burnaby, BC
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:No Preference
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
10849 Reviews
Date:Apr. 29, 2021
Solid Product
Have used TurboTax for years. As intuitive as it can be for a complex DIY product. Cannot comment on complex returns or the use of TurboTax experts as neither are applicable to me.
0points
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Location:Mississauga
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