Overall Rating: 
4.1 / 5
4.1 / 5
3648 Reviews
Open Ratings Snapshot
Rating Snapshot (3,648 reviews)
5 stars
1,890
4 stars
882
3 stars
356
2 stars
226
1 star
294
Easy to use: 
4 / 5
4 / 5
Value: 
4 / 5
4 / 5
2,898 out of 3,64879% of reviewers would recommend TurboTax Self-Employed Online to a friend.
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Ratings summary
Overall Rating: 
4.1 / 5
4.1 / 5
3648 Reviews
Open Ratings Snapshot
Rating Snapshot (3,648 reviews)
5 stars
1,890
4 stars
882
3 stars
356
2 stars
226
1 star
294
Easy to use: 
4 / 5
4 / 5
Value: 
4 / 5
4 / 5
2,898 out of 3,64879% of reviewers would recommend TurboTax Self-Employed Online to a friend.
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Product ReviewsReview This Product
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 1, 2024
dramatic change from last year
far less intuitive compared to last year
this years changes made it very confusing
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Location:Halifax, NS
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 30, 2024
Disappointed this year.
I am honestly very upset this year. I love turbo tax and it is usually great to use. However, I think its absolutely ridiculous that I have to pay an additional $60 self-employed fee for my husband to file when HE DOESN'T OWN A BUSINESS AND HIS SHOULD COST HIM $0. I even called customer service and confirmed... Just because we filed together and not separately? Give me a break. Next year we will file separately for SURE, but it was way to big of a hassle and I'm too PO'd to go back this time after it was all done after 3 hours of work.. Plus I already went through all my receipts and business expenses and documents and can't just remove him, we'd have to both start all over. This overall experience was a 0. You're only barely getting a rating of 2 because normally I like Turbo Tax a lot. But paying an additional $60 because I have a business ( that is just from my home I don't make much money from anyways) is dumb. But to pay ANOTHER $60 for my partner who DOESNT EVEN HAVE A BUSINESS? is just insane.
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Location:Nova Scotia
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 26, 2024
It forced me to upgrade to self employed when all I had was a T4A slip. It also charged the upgrade fee to both returns even though one of the spouses was not self employed. A real unfair money grab!!!
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 24, 2024
so buggy
I would hit the Continue button and get sent back several screens. Then I would be given warnings that were completely incorrect. Get it together and do some user testing.
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 23, 2024
Too much upselling
Should ask once, up front, what people want to buy. Aggressive upselling embedded within
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 14, 2024
Unneccesary Expense
Because my spouse and I file our taxes together, but only I had self employed income (for which I received a T4A, and had no expenses to report), BOTH of our returns were automatically upgraded to the Self Employed version, thus incurring an unwarranted expense in the case of my spouse.
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Location:Winnipeg, MB
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 11, 2024
Disappointing
The web version has increased in price and decreased in ease of use.
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Location:Ontario
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 4, 2024
Worst experience ever
Turbo-Tax Self-Employed is simply not calibrated for those with rental income. Was taken through entire process at least six times before locating correct Rental Expense pages. Kept posting two properties when I only have one, and assigning inputs randomly to each.
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Location:Wallaceburg, ON
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Aug. 10, 2023
Do not file together
It was not great filing together as you had to if one of you needed a different package both had to pay for that package. For example, we both had to pay for the self-employed to file together with TurboTax. I am self-employed and my partner is not. This was frustrating.
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Location:Calgary
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 30, 2023
CD version on Windows is far better
If you are versed in completing your own self-employment T2125, then you will be frustrated by the Easy-Step interview format which, for example, does not include a space for you to specify Continuing Education or PD other than "Conventions". Also, there is no mechanism on CCA additions to specify percentage of Business and Personal Use, so you just have to put in the Business percentage amount, but on the PDF copy this appears as 100% Business, even if you've done the mental calculations to input the correct Business proportion in the on-line format. I think this invites a CRA audit. Also, there really isn't need for the Self-Employed version, as TT gives poor help for the T2125 (see example above) but they want you to pony up the extra money and block you from proceeding when you indicate you have self-employment income. This is unethical and misleading, no value for money.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 29, 2023
Very bad this year
I have used the CD version of turbo take for over a decade. I used the online version and it was horrible. Hard to use. Hard to find the forms. Just a mess.
Plus it told me I must mail in my return and did not explain what I must send.
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 26, 2023
Too Expensive
When doing a tax return for a married couple, which is done together, you are charged $49.99 per person, which is too expensive as it is being done together. The online version does not give the option of form mode - which is missed. I don't believe that you are getting your monies worth. It would be nice if there was a way to allow different fees - our adult children use our turbo tax and their tax return is very simple.
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 23, 2023
Confusing with T4A
I have used TurboTax in the past, and it was simple, however this year I had an additional T4A to submit for other income earned. Was VERY confusing and misleading to apply this, as the options weren't clear and was hard to distinguish that this was NOT my personal business, rather a one-time gig. But Turbotax automatically upgraded me to Self-Employed and made me fill out business expense sections that were not necessary. Because the Talent Agency that paid me is in Ontario (I'm in BC), it complicated things further by not allowing me to NETFILE.
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Location:Vancouver
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 20, 2023
Repetitive
Repetitive questions, answered but they come up again, completely annoying. Entering self employed expense was a long horrid process. Need simplicity like a fillable form, keep it like you have Business Use of Home fillable lines. The page by page with one expense line is awful! Waste of my time,
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Location:BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 17, 2023
Disappointed
I've used TurboTax for over 10 years and don't recall ever being prompted to upgrade and buy additional services so many times throughout the process in years past. I had to upgrade for what I consider to be simple tax scenario like having a T4A form. I received an email offering a $15 discount if used by a specific date but couldn't figure out how to actually get the code in order to apply it.
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Location:Burlington, Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 16, 2023
not self employed
TT kept defaulting to self employed even though I am on salary with no expense deductions.
gave up trying to fix it so it cost me more than a regular tax return
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Location:west coast
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 10, 2023
Still a work in progress...
Stability is way better than ever but the download of T slips is embarrassingly poor. It's hit and miss, needs to be attempted many times, downloads don't complete in time and you need to try again. I finally got all slips downloaded BUT in INTUIT's wisdom, they filter out what appears to be duplicates, but they're not. I had to validate each and every T5008 slip (over 300). Not efficient use of my time.
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Location:Vancouver
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:May. 29, 2022
Wrong estimate
Tells me I owe 1,55$. Turns out it's 1436,00$.
Maybe I made a mistake, who knows? But I won't be coming back, sorry :(
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Location:Montreal, QC
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:May. 2, 2022
Difficult Program
After using Turbotax for several years, this year the program changes were confusing.
Response from Intuit Canada:By Intuit Team, May 10, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:May. 1, 2022
What?
Had to upgrade myself and my spouse due to one of us having self employment income
Response from Intuit Canada:By Intuit Team, May 10, 2022
Hello. We suggest products for customers to use based on their tax situation because you may need some features that are not available in our Free version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 27, 2022
annoying
The search tool is useless. Everytime you want to change one thing, must go through every screen in a section, which could be dozens of pages. Menu constantly collapses when you are trying to find a topic.
Response from Intuit Canada:By Intuit Team, May 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 24, 2022
Had to Pay Double
TurboTax was much more confusing and restrictive on entering the info. Also had to pay for the Entrepreneur package twice because I did the wife's return together even though she is retired and has no business. Very disappointing and frustrating doing taxes this year. Looking elsewhere next year
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Calgary, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 23, 2022
I feel gouged!
I used TurboTax for 15 years or so, and this time I feel like they gouged me on price. I had a T3, and was unable to save it until I agreed to pay more - essentially, to fill in a box. Nothing of value offered for doing this, so it feels like a asking for more money because obviously if you have a T3 you can afford more? Then I have a small income from a side business so - pay more! There is nothing complex about this, I can't claim any deductions. So again, no value, but forced to pay more so I can enter a single number. I'm very disappointed and won't use TurboTax for next year.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello. We suggest products for customers to use based on their tax situation because you may need some features that are not available in our Free version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Location:Edmonton AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 11, 2022
Confusing charge
Only my wife needs a self-employed edition, I don't need one, but I also got charged when we filed a tax return as a family. Once we upgraded to the self-employed, we got nowhere to change back and had to pay to proceed. It's not fair and confusing.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Please see this link for more information on filing a couples return with TurboTax

https://turbotax.community.intuit.ca/community/getting-started/discussion/can-i-compete-a-return-for-both-myself-and-my-wife-using-only-1-return-with-turbo-tax-standard/00/887973

We have a dedicated customer support team committed to assisting users in resolving any issue. Please don't hesitate to reach out at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 11, 2022
Price more than doubled
The price for Turbotax more than doubled for self-employed folks. I'm not happy with that.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello, thank you for choosing to file with TurboTax this year. We do our best to offer customers good value and make filing taxes as easy as possible. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) if you have any further questions.
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Location:Port Coquitlam
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 10, 2022
Add-ons to enhance income
Everthing seems to have changed at TurboTax. They want to chage for every add on such as self employed workers and those with investment income or expense.
Then they duplicate that expense against the spouses return as well. C'mon guys, you used to be better than all that. Will search for a new provider for next year for sure!
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello. We are glad you chose to file with TurboTax this year. We suggest products for customers to use based on their tax situation because you may need some features that are not available in our Free version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Location:Edmonton
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Mar. 21, 2022
Disappointed this time
Been using turbotax for years. Inexplicably this time I was required to upgrade. This year there seemed to be a lot of adds for additional services. Bundle them appropriately and offer them once.
Response from Intuit Canada:By Intuit Team, March 31, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 28, 2021
going down hill
The prospect that the software provides no access to forms is an incredible mistake.
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Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Apr. 20, 2021
wont use again
I was very upset when it came to the end and i was charged 100. I have used last few years but wont again. Cost me more than it helped me save with self employment deductions.
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Location:Kelowna
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
3648 Reviews
Date:Jun. 1, 2020
super slow to navigate through
really slow to click through screens. seems like it jumps back and forth a lot and the screens don't render all at once so you think you're clicking on a button but then the screen refreshes and the button moves. took me almost 5 hours to do my taxes because of the waiting around.
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