Overall Rating: 
4.4 / 5
4.4 / 5
5234 Reviews
Open Ratings Snapshot
Rating Snapshot (5,234 reviews)
5 stars
3,100
4 stars
1,447
3 stars
360
2 stars
166
1 star
161
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
4,703 out of 5,23490% of reviewers would recommend TurboTax Home and Business to a friend.
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Ratings summary
Overall Rating: 
4.4 / 5
4.4 / 5
5234 Reviews
Open Ratings Snapshot
Rating Snapshot (5,234 reviews)
5 stars
3,100
4 stars
1,447
3 stars
360
2 stars
166
1 star
161
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
4,703 out of 5,23490% of reviewers would recommend TurboTax Home and Business to a friend.
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Product ReviewsReview This Product
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Apr. 15, 2020
Still needs improvements
Most of it works well. For some reason if you download forms from the CRA the T5013s are not included so you have to enter them by hand. The input format is missing fields that are populated on the paper forms. The partnership percentage field will not accept small numbers ( not enough decimal points) The capital gains portion of the form is hidden behind a link that is just an untitled box number at the very bottom of the screen. Clearly you don't actually listen to the clients as these are the EXACT SAME STUPID PROBLEMS AS LAST YEAR.
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Apr. 4, 2020
printing options lacking
Lacks ability to print and review individual pages while doing return.
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Location:edmonton
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Apr. 4, 2020
2019 Was More Frustrating
Not as helpful as previous years. Have used TurboTax 7 plus years previously.. Some problems too busy screens to quickly go back and forth, tedious to use forms, could never after 5 attempts register my product with you, transferring 2018 over I lost 75% of the 2019 data inputted.
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Location:St Albert, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Apr. 1, 2020
Missing 2018 Tax Return
I think Turbo Tax is great and have used for many many years. Unfortunately I am missing one our families returns and can't find it in order to transfer information from 2018 to 2019 return. That is frustrating as the other three family members' 2018 Returns show up without problem.
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Location:Calgary AB.
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 30, 2020
It's OK but . . .
Did returns for both wife and I. TurboTax showed everything (e.g. total refund) concurrently, but when at final stages, suddenly it's "you owe this much, the other gets a refund". Confusing. Also, the issue of recycling refund (not at all clearly explained. Who gets what; what are rules . . .?) When I filed first return in early March refund expected (according to TT) was $2200. CRA sent Assessment notice of refund for $1800. Awaiting Assessment on second filing, TT says $500 owing, curious what CRA says. Very disappointed this year; will look at alternatives for next year.
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Location:Calgary
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 29, 2020
tax fun
easy quick always gets you to answer all questions
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Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 25, 2020
Dissappointed
Have used TurboTax for years and have been very happy but the changes this year made it less user friendly and not as easy to make changes. I had to enter information about my business 3 times; first time I didn't realize I was in Professional part until the end when I didn't enter some key information, so started over in the business summary. Was interrupted so bookmarked the form and when I returned couldn't find my bookmark (not explained clearly how to use it) so started all over again for 3rd time. Very frustrating. Answered all the questions but even though my answer was no, the form appeared anyway and didn't pertain to my situation. Didn't like the short version of tabs at top of page.
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Location:Sault Ste Marie, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Business:I own my own business
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 24, 2020
CPA or Turbotax
why pay someone to do your taxes wrong, when you are perfectly qualified to do them wrong yourself!
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Location:Airdrie, Ab
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I rent my home
Family:I don't have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 19, 2020
Awesome!
I've been using Turbotax since before it was Quick Tax. It is user-friendly, easy and quick. This year I had a support issue that was resolved and the technician was phenomenal! She sorted out the issue and provided actual help. A real person, I kid you not. I'd highly recommend this product. The downside is the wait time to speak to an operator and the need to upgrade the software to eliminate some of these issues. I also feel that the software is becoming more expensive than it could be. With free-to-use softwares out there, a reduction in price for long-term users and lower-income users makes good sense for both existing and new customers.
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Location:Arthur, Ontario Canada
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 18, 2020
It was easy to use, however they took away a feature that I used alot and because that feature is gone, I may look elsewhere for a different product. The feature is printing forms, if you try and print a specific form it counts as a tax return. I queried Turbox Tax and I was asked why do I have to print it when its on the screen. Paper is sometimes easier to use. Some of the info is hard to find.
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Location:Winnipeg
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 16, 2020
Complex
The program asks questions and has answers. Yet comes up with warnings related to your answers and information provided. Hence a waste of time and sometimes confusing
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Location:Guelph Ontario
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 11, 2020
tax software
Great Software very intuitive, thorough and simply communicated.
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Location:Niagara ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 1, 2020
Home & Business
This is the first time I have used Home & Business. The first time I completed the return I was confused about the Business element as I was self-employed for some of the time in 2019. However, when I went back to review, the Business element appeared when it hadn't automatically appeared the first time round. Peculiar.
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Location:Cochrane, AB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Mar. 1, 2020
met my needs
Found it relatively easy to use. Sufficient breaks to safely leave and return to complete
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Location:Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:I don't have kids
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jan. 17, 2020
Useful, simple to use, with good help
the filling in of tax links to complete the available deductions and sharing of income along with the linkages of investment, proprietary business functions and personal data works seamlessly and the tips for items of interest helps guide the tax completion process to the best results available for any conditions you may face.
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Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Dec. 6, 2019
TurboTax Previous Year fees
Although I like the ease of use for TurboTax, I feel there is far too much grey area when claiming business write off's and not a wide enough range of options for an automated software program.
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Location:Edmonton, AB
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Business:I own my own business
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Nov. 24, 2019
more info
more detailed information required to assist with decisions and options.
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Location:north bay, on
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Aug. 26, 2019
Not for complex situations
It was way faster answering questions than doing forms, but it left me to my own devices on more complex forms. also a slight misorder in the presentation of medical expenses options - did not tell me I did not have to detail my raft of prescription drug claims until one step late. I nearly didn't claim them.
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Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Aug. 9, 2019
Decent
Fairly easy to use. Could definitely be improved. If you have a business partnership with your spouse all of the info from one Statement of Business Activities should automatically transfer over. Charitable optimizer is difficult to understand.
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Location:Edmonton, AB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jul. 28, 2019
Helpful
Turbo Tax is fairly easy for the most part, but I did have trouble navigating the section for depreciation on equipment. When I did finally figure out how to make changes that I needed it was then hard to get back to the regular turbo tax screens. I find that part of turbo tax to be not very user friendly. Sometimes I feel like for Proprietorship business It is not very clear in some areas and the focus is all on property, not so much about a small business that does work with small equipment.
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Prior Tax Prep Method:Went to a tax professional/accountant
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jun. 14, 2019
issues not fixed
Last years issue - when I try to print confirmation page after filing taxes program crashes and closes. It happened again this year after every personal tax that I did...5 in total. the final one kicked me out when I tried to print the receipt page of auto defense. Frustrating for sure.
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Location:St. Catharines, Ontario
Prior Tax Prep Method:Used TurboTax
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jun. 14, 2019
Overall satisfied, but 2 main bugs this year:
1) Why does the Print function not print the INVEST pages that I need but prints the TOSI pages that I do not need?
2) The entry for the T5008 data does not include the Tax Cost and Capital Gains selection so needed to enter those manually.
Bruce.
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Location:Ottawa ON,
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jun. 12, 2019
medical expenses
only drawback is that there is not enough spaces for medical expenses on the form
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Location:toronto, on
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Jun. 5, 2019
Good Value
I have and will use Turbotax every year for my business and family members.
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Location:Sherwood Park, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:May. 6, 2019
Makes taxes easy
I have a confidence that when the assessment comes in it is either dead on to what I filed or a few dollars Difference due to credits either missed or entered incorrectly.
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Location:Ontario
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:May. 2, 2019
Still Needs Fixing
I can't get out at the end. The Not questions should be changed to positive questions. Never Know whether to answer them with a yes or no. Yes i'm not/No i'm not. Confusing.
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Location:Grand Bend, ON
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:May. 2, 2019
it used to be better
it used to be a great program. now there are glitches in turbotax that slow you down. for the last three years i encountered errors that are not errors, it just doesn't let you fill in or edit. on top of it this year auto form fill was delayed until 15.3. and so was the netfile.
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Location:vancouver
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:I don't have kids
Business:I own my own business
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:May. 1, 2019
Coupling
I prepared a return coupled with my husband which in our circumstances did not work. While the entries were simplified and I was able to move entries easily between us, when I tried to Netfile, the program would not let me because I wanted to split the charitable donations. I ended up redoing our returns separately which enabled me to Netfile. Wasted at least 4 hours. Please build into your program the ability to uncouple before filing.
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Location:Saskatchewan
Overall: 
4 / 5
4 / 5
5234 Reviews
Date:May. 1, 2019
Generally good
Pretty easy to use and easy to file with CRA. I have used the product for several years and each year the same mistake appears: form T2222 is not automatically presented (you have to know to look for it) to northern residents. Also, the hyperlink for NAICS shows "error". I will see next year if Intuit reads this post and corrects the mistakes.
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Overall: 
4 / 5
4 / 5
5234 Reviews
Date:Apr. 30, 2019
Easy but inflexible
This product is easy to use but does not have the flexibility to share the disability transfer credit - so I have to print it out and modify it in order to actually file it!
It also wouldn't print the new Climate Action Incentive Schedule with the rest of the schedules -- I had to find it and print it myself.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
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