Overall Rating: 
4.4 / 5
4.4 / 5
5234 Reviews
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Rating Snapshot (5,234 reviews)
5 stars
3,100
4 stars
1,447
3 stars
360
2 stars
166
1 star
161
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
4,703 out of 5,23490% of reviewers would recommend TurboTax Home and Business to a friend.
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Ratings summary
Overall Rating: 
4.4 / 5
4.4 / 5
5234 Reviews
Open Ratings Snapshot
Rating Snapshot (5,234 reviews)
5 stars
3,100
4 stars
1,447
3 stars
360
2 stars
166
1 star
161
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
4,703 out of 5,23490% of reviewers would recommend TurboTax Home and Business to a friend.
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Product ReviewsReview This Product
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 27, 2017
Poor Service
Turbo Tax 2017 handled entry of T5013 slips extremely poorly, double counted entries in relation to foreign income and capital gains. Little or no help and no fix or advisory received or sent by Intuit. Terminating their support for older operatoring systems such as Vista although lots of customers still operate on Vista, however support stopped under guise of security issue which is easily fixed. Intuit is all about money generation and less about a good product, suspect that they will now move to a subscriber type of access as opposed to owning CD or download in order to generate more revenue. Just overall fustrating experience
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Location:Ottawa
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 24, 2017
Bad year for Turbotax
I have used Turbotax for many years. This year, 4 assistance calls required. One telephone staff was most unhelpful. 3 were great, but also frustrated with the system. Same problems recurred a few times, needed to find work arounds, very frustrating to pay this much, and have a system that just doesn't work properly.
Where is your quality control?
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 24, 2017
A lot of money for minor new features
It is beyond credibility for a product based on a mandatory tax reporting systems that changes very little each year (maybe some multipliers or rates) to have a new product charge every year. It is only out of convenience for auto entry that I even consider this bloatware. I would encourage users NOT to use the query screens but instead use direct entry into forms and prepare the paperwork carefully.
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Location:Toronto
Life Changes:I have a rental property
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 20, 2017
Not as good as it used to be
We've been using Turbo Tax for years. Lately we've been finding that it just doesn't do enough for us. For example, it doesn't provide an internal calculation to figure out your business use of home, requiring you to do the complex calculation yourself. It also asks 'did you work in ** tax year?", which is a misleading question because it really means "were you employed by someone else", as there's a separate section for self-employment. It also doesn't always fill in the Yes/No question boxes correctly. Next year we might skip Turbo Tax and go to an accountant instead.
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:May. 25, 2016
Improvement needed
Found it difficult to go back to edit expenses/income without going back through the page manager.
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Location:Saskatchewan, Can
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:May. 7, 2016
I was unable to sign up for the Pro and audit defence.
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Location:Calgary, AB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 26, 2016
Scholarships box ticked
I ticked the scholarships box, to say I had scholarships amounts, but it never asked for the amounts or told me why
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Location:Ottawa
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Mar. 26, 2016
Poor Help this year
Enjoyed the CRA download of T slips. and the uploading at the very end- very simple.
Didn't enjoy the non helpfulness of the help and find sections. It's annoying that they are even labelled because their help level is non existent.
In the past when this product had a different name it was very helpful and easy to get around between the forms and easy step. Now it is painful and a large waste of time.
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Location:MB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Dec. 20, 2015
spousal RRSP incorrect
spousal RRSP do not transfer correctly when selecting yes to transfer. The amount does not transfer over to the spouse's total RRSP limit and does not get calculated into the refund amount.
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Location:Calgary
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Jun. 21, 2015
Trouble shooting
The farm expenses had no where to go and they need to go in for AgriStability. Could not netfile. What a fiasco.
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 28, 2015
unable to file electronically due to glitch in
After entering all my information. I was not able to Netfile to CRA due to a glitch in the software.
Now that defeats the whole purpose of spending money for the software. I may as well get the free paper copy from CRA via Canada Post locations and paper file; that way. At least, I would have saved my money.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 22, 2015
Self Employment process VERY confusing
There was not enough help or explanations available
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Location:Port Colborne, Ont
Life Changes:I had a baby
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 22, 2015
very unintuitive
Have used many tax programs in the past. Some professional. Found Turbo Tax to be VERY cumbersome and unintuitive to maneuver through and monitor the return during preparation. I have a professional accounting designation. Disappointed. Use QuickBooks and like it. But not this one.
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Location:Ontario
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 13, 2015
glitchy
the RRSP contribution section continues to be a struggle with having to override the boxes to get the software to accept the allowable contribution.
Also, in order to claim the spousal support paid, you have to indicate your spouse's income, or the software assumes they're your dependent. But really, how many separated/divorced spouses are sharing that information. If you pick separated or divorced, the software should assume that the spouse is NOT a dependent for tax purposes!
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Location:calgary
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 2, 2015
Click the Box!
The software is very simple and easy to use, but not very smart or intuitive. If you have Capital Loss to carry forward, be sure to ck the box in the profile interview, the software does not do it for you.
I imported previous year and had capital loss to carry forward to offset the capital gain. If I didn't ck the box for carry forward from previous year, I would have to pay 2k in taxes instead of 2k in refund....that is a big difference and very sad the software does not automatically see you have carry forward when the import is done. The data is there, it is just ignored unlesss you CLICK THE BOX!!
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Location:Montreal, QC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Mar. 4, 2015
Doesn't fit on screen
Most laptops are now high resolution and this product does not fit on the screen. Everything is so small and it does not fit properly on high res screens that it is not usable. Worst purchase
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:May. 4, 2014
Painful Experience
While some of the intelligence built in is admirable and the pre-filling of the appropriate forms based on plain English is the expected benefit, the filling out of multiple line items for deductions is a huge timesuck, resulting in having to enter everything twice: once in Excel to organize/sequence, and then once in TurboTax. I'm specifically talking about Medical Expenses: you have to enter each one by one (using two clicks for each new form); are not able to sort by date; unable to change order they were listed in using drag-and-drop;unable to see relevant details in master list which in turn requires clicking and going into each one; to edit multiple entries, you must return to the master list after each item, which has no "memory" of where you were last...and no number listings in the master list to help remember.
People have come to expect spreadsheet-like functionality after having used Excel, Google Docs, Open Office, OfficeLibre, etc ... time to step up to the 21st century Intuit, especially with many free Opensource offerings offering similar functionality.
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Location:Ottawa, ON
Life Changes:I bought or sold investments
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:May. 3, 2014
Stop with the upselling
It's bad enough having to do the taxes without being bombarded with upselling and fear-mongering.
I don't need to be told about the importance of having a will, flossing my teeth or lowering my cholesterol. I paid to use the software to do my taxes. If you want to continue with "in-app" advertising, then make the software free and make money from the advertising. Otherwise, stop showing me this nonsense as it just wastes my time. Find suckers to pay for the add-on services some other way.
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Location:Toronto
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 30, 2014
IE
Quit using Internet Expl;orer. Get a Linux version.
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 30, 2014
Frustrating
For some reason every single year Intuit changes the layout. It is so annoying.
This year, the "Continue button is constantly out of sight. There's a whole lot of white space between the button and the information fields to fill out. On top of that the for some reason the fields etc are unnecessarily big which cause the horizontal scroll bar to appear.
I would like to see Intuit fix the layout once and for all and make the objects fit on the screen without the use of scroll bars.
Why do the "BacK" and "Continue" button have to be at the extreme left and extreme right?
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 28, 2014
Hard to Use
Would not work on my newest computer. Phoned support, gave me wrong answers. Used older computer, which it worked on, but it had a terrible question and answer section. Because of this, I don't think I got my maximum deduction.
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 16, 2014
Used to Like It
Have used QuickTax/TurboTax for years - always had faith in it and found it comprehensive. This year found a mistake in the "logic" which Intuit won"t fix for this year - means I can't use Netfile. Now I wonder how many other mistakes there are in it that I didn't catch?? And when I bought it so I could Netfile, and now I can't, why should I have bothered?
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Location:Ottawa
Prior Tax Prep Method:Used TurboTax
Home:I own my own home
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 13, 2014
Where did my option to netfile go?
Navigation is weird, After review, you have to manually go to the "print", The option to netfile has disappeared without a trace. Shouldn't I be doing this BEFORE you ask me for a review? Its not even clear how to send this review!!!
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Location:Calgary, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 8, 2014
No good - but is there anything else.
Intuit bought out just about everyone else. This s/w has too many bugs, confusing parts and very poor support.
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Location:Halifax NS
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 5, 2014
LIKE USING SOFTWARE FROM THE 90
CANADIAN TURBOTAX IS TERRIBLE COMPARED TO AMERICAN
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Location:MONTREAL, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Mar. 21, 2014
Doesn't work with unusual returns
While this works well for my small business, I used it to file the returns for my deceased father and elderly mother. It hard a hard time handling the pro-rating of their split pension income, and reported errors in declared investment income that would have prevented my mother's netfiling. I'm still not sure I minimised my mothers amount owing.
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Location:Nova Scotia
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:May. 30, 2013
things do not work
as advertised
very disappointed survey faaaaaaaaaaaar to long
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Apr. 16, 2013
Why...
Does it keep asking me to enter the year I graduated everytime...? It was already entered as 2008, and I tried changing it to every other option but it wouldn't take.
Also, entering unused tuition is very confusing to understand. I had to look at the blue forms to understand what this program was asking for.
Also the "take me here" option is confusing and hard to guess where is the page I needed to return to in order to make corrections.
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Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Mar. 30, 2013
Not pleased.
Too many little boxes to fill in, too much information entered that is not relevent to the tax return. Date format is not in the same format as required by CRA. Donations - where to put "church" donations?
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Location:North Bay
Prior Tax Prep Method:Used other tax software
Overall: 
2 / 5
2 / 5
5234 Reviews
Date:Mar. 25, 2013
Could not find it
I found the help functions to be useless and for the first time after several years of using this product had to call for support to find where the use of home expenses went.
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Location:Vancouver, BC
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm single
Home:I rent my home
Family:I have kids
Business:I own my own business
Student:I'm not a student
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