Overall Rating: 
4.1 / 5
4.1 / 5
5742 Reviews
Open Ratings Snapshot
Rating Snapshot (5,742 reviews)
5 stars
3,021
4 stars
1,547
3 stars
496
2 stars
271
1 star
407
Easy to use: 
4.1 / 5
4.1 / 5
Value: 
4 / 5
4 / 5
4,727 out of 5,74282% of reviewers would recommend TurboTax Premier Online to a friend.
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Ratings summary
Overall Rating: 
4.1 / 5
4.1 / 5
5742 Reviews
Open Ratings Snapshot
Rating Snapshot (5,742 reviews)
5 stars
3,021
4 stars
1,547
3 stars
496
2 stars
271
1 star
407
Easy to use: 
4.1 / 5
4.1 / 5
Value: 
4 / 5
4 / 5
4,727 out of 5,74282% of reviewers would recommend TurboTax Premier Online to a friend.
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Product ReviewsReview This Product
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 23, 2024
Overpriced
We have been using this program for a number of years now but this year investments went to a premier version and the price went up. With no income and one small investment I paid more to file my taxes than I made off my investment. Not worth the cost when that was literally the only thing I claimed.
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Location:Nova Scotia
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 22, 2024
Difficult to get sponsor's discount
software has a glitch where transferring an amount from a RRIF to a RRSP as a rollover does not work. Kept telling me the amount I entered exceeded the amount in a box above when it obviously did not.
Would not correct. Thankfully there was a work around I could use. Disappointing that something this basic is broken.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 22, 2024
Disappointed
Program fairly easy to use, however discount codes provided do not work this year as they did in previous years and support to resolve is minimal.
Will look at alternatives next year given the cost of this program.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 22, 2024
Bought turbotax Deluxe online version, good for 8 returns. However, your program wouldn't let me file our 2 returns until I paid another $80 plus tax.
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Location:metro Toronto
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 21, 2024
Ok but expensive
It used to be free. Don't know why we have to pay now.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 21, 2024
Discount Code
The discount link given by my bank does not work. Your page shows a discount but the discount appears when I pay. The link is valid till April 30, 2024. The discounts were working last several years.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 20, 2024
Problem
Unable to upload info from CRA. Says I have too many T5008
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 20, 2024
Price jump
I am a senior on fixed income of which partially is a british pension. All my income is pension and it is unfair I have to pay extra other than the standard return for one form to report that pension. Jumps from $27. to $40.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 20, 2024
NSGood
I used to love Turbo tax and found it very cost effective. Now we have pension income and a very small amount of T5 income less than 300$ we have to use the more expensive form - and we have 50% less income. thanks Turbo Tax! Plus somethings are not straight fwd if you are married and want to claim separately like the Carbon Tax Credit.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 20, 2024
expansive but not better than other
it has been many years that complain about foreign excahnge rate can not be an input so we have to convert to CAD manually for every slip. Also in online version, not T5008 details list in schedule 3 for print out return. And customer support people are not knowlegable at all, they do not know the product well enough, including supervisor.
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Location:Montreal QC
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 19, 2024
Difficult to Edit
I found it very difficult to go back and edit information once it was entered.
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Location:Edmonton AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 19, 2024
Product Is Going Downhill In Recent Years
I have used TurboTax Online for years. In my opinion, its quality is declining.
A perfect simple example: On this page where they ask us to share a review, there is a [Helpful Tips] button. It says you can contact Customer Service to send a private comment to your staff. The link provided is http://quicktax.intuit.ca/en/intuit/static_contactus.jsp and it leads to NOWHERE!
Two other examples:
1. I had to make Instalment payments last year to CRA. TurboTax asks if I made such payments and asks me to enter the amount. After reviewing the calculations I found that the entry had been doubled. After some back-and-forth on the Community, I learned that Instalments are ALSO part of the CRA Auto-Fill but there was no indication of this that I could see within TurboTax itself. A simple comment on the entry form could help. Even better, on the entry form you could show the amount that was already imported via Auto-Fill.
2. EVERY year I get a warning about 20(11) and 20(12) deductions telling me to "See help for further information". I defy anyone from TurboTax to actually go into your Online Help and find useful information about this warning. YOUR product is doing this calculation, not me, so I should not have to review any warnings about it.
I hope to see improvement next year and would be happy to provide more details to someone from TurboTax should they care enough to ask.
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Location:Calgary AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 19, 2024
Two confusing things
I am a retired CFP. I found the charitable contribution section confusing. There should be more detail about why one should use over another and how the calculations are made. I know its complicated but more info would be helpful. Second piece is income splitting. Went round in circles trying to make the system do what it suggested but after a while, realized that I had to pick the person income was being "split from". A better way to do this would be to spell out what it recommends, then have a tab to say "accept" recommended split? Very frustrating because I understand what it is doing. Disappointingly not clear how to make it happen.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 17, 2024
Had to work to get discount
When I started my return a month ago there was a discount offered on the premium version from $40 reduced to $34. When I went to file my return I was going to be charged the $40. I looked at the web site again and indeed I should have received the discounted price of $34. When I returned to my refund and entered the turbotax payment area again, the price had been discounted to the $34...pretty sneaky Turbotax...fix your web tax program to charge the customer the correct price you offered at the start.
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Location:Calgary, Ab
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 17, 2024
BIG learning required
Over all requires a BIG adjustment from the PC based version. Absolutely NO opportunity to drop all of the needless questions already answered so redundant repeated rereading is frequently required. Frequently … did I say FREQUENTLY….
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Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 17, 2024
A Pain in the neck
Upsell on every second page.
Refused to continue unless I upgraded !!
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Location:Toronto Ontario
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 16, 2024
Overpriced
$40 is way too much for a return with no difficulty. Especially filing with a spouse
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 15, 2024
the best but the bar is low
Over time this software has felt more confusing each year whether that's programming or the tax changes are more complicated but I still feel like the guides and summaries are good but it is so easy to get lost with where you are in the sidebar or just within some sections. The software feels harder each year to use.
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Location:Alberta
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 14, 2024
Taxes
The program works fine, but it comes across as entirely a greasy sales tactic. No, I don't want to upgrade. No, I don't want "expert advice". No, I don't want "protection". I just want to file my taxes. LEAVE ME ALONE!
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Location:Saskatchewan
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 13, 2024
Getting squeezed and confused
Every year the price of this service goes up. There are quirks that can cause prolonged and pointless head scratching. I do dislike being asked if I want to upgrade and being told I need to for no obvious reason.
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Location:Toronto, ON
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 13, 2024
Ok, but pretty buggy
I have used QuickTax / TurboTax for many, many years. I find the online version of TurboTax to be pretty buggy.
This year I had a T3 slip that had a value in box 24 and as a result, TurboTax flagged that as me being self employeed. It forced me to specify the provice that my "business" resides in. I am not self employeed. That T3 was from a fund that I own. Why the heck does it make me specify that I have a business and that it resides in a particular province?
Beside this really bad bug, there are also other bugs in the workflow. I would say that just about every single section that I finish, would send me back to some point in the middle of the section and I would have to go through all the screens again. Luckily, I could just keep pressing "continue" because I had already entered the information. But this happens consistently. It makes entering taxes take a lot longer than it should.
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Location:Waterloo, Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 13, 2024
Online Charge
I'm prompted to pay between 24 and 60 dollars per return when using Turbo Tax online. When I purchase CD or online code in store, I can do up to 8 returns and not be charged per return. Need to match the offerings. It should cost close to $100 to do 3 returns on my own online.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 13, 2024
A Glitch
When entering my T4A(OAS) I entered the amounts in the correct place on the form/system, however when it came time for the review, it appeared in "Other Income." Could not go back and fix it!!
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Location:Saint John, NB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 13, 2024
Email Offers don't work
I received an email from Intuit with a 40% discount if i filed before April 15th which i did but upon checkout i did not receive the discount and savings. Very disappointed.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 12, 2024
Trouble with new BC renters credit
For the first time ever I had trouble; and couldn't get any help, other than being told to pay for a tax advisor.
I had claimed the new BC renters' tax credit in error. I had a terrible time finding out how to delete it. The EDIT button on Provincial summary sent me back into a loop.
I was about to start two new returns and reenter everything when I tried a trick and it worked! Maybe 55 years of working with computers has taught me a few thongs.
But I wasn't impressed by turbotax this year. Sorry. Keith
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 12, 2024
Overseas Filing
There is a problem with contacting TurboTax if you do not live in Canada. There was a problem with the 2022 TurboTax program and I was not able to discuss it with TurboTax because I live in Asia. I was penalized by CRA because TurboTax 2022 made a mistake in my deductions.
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Location:Asia
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 11, 2024
frustrating for first time user...hope we got it right| Had one negative amount I couldn't enter, even the help line didn't solve it. I will try using again next year, if we're all still here. Would help to have a place to state a question or just tell what the entry is about.
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Location:Moose Jaw, SK
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 10, 2024
Ease of use, but becoming costly.
Easy to use and straight forward T forms. Cost of TurboTax Return has increased for the last few years; with no notable change in software or service level. Will compare other tax software next tax season for more competitive pricing.
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Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 9, 2024
Had trouble with Form T4A(P). Box 23 would not stay, thus was unable to submit my taxes. Tried over 25 times to put the number in the correct box, without success. Still not able to submit my taxes. VERY FRUSTRATED.
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Location:Oshawa,on
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
5742 Reviews
Date:Apr. 9, 2024
Overpaid
I purchased a copy at Costco but the activation code did not work. I ended up paying $20 per return which was way higher than the cost of the copy at Costco which was good for 8 returns.
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Location:Calgary
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
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