I like the simplicity and ease of retrieval of tax slips leading up to net filing. However this year charges have been introduced as a money grab even for simple tax returns.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall:
3/5
5742Reviews
Date:Apr. 22, 2022
Not everyone wants to use EasyStep. You need to include the Forms method as well the way you used to. It is difficult to go back and forth in the program. Can't view schedules any more until return is done. It need to see them as a go. Turbo Tax is not a book keeping program, so do not include the vehicle calculation in the Rental Property. It does not work - a person with multiple properties has to expense the cost over many properties. Do not ask when and how someone is going to pay CRA. That's not your concern. The program is the calculate taxes - nothing more.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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I wanted to use the self employed version but IT IS DEFECTIVE. Once I reached form T1135 I kept getting error messages and could not access any of my data. Had to start all over with the Premier version instead (OK this time, given that I had no income in my business this year, but I lost the possibility of deferring my costs to next year. It was too close to filing deadline to try to access your technical help.)
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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I bought the same product as last few years and had no changes to tax situation, but Turbotax said I had to pay for a more expensive version this year.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package
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Software was easy to use. It had no major bugs but noted that there was a repeat error with a HBP repayment, which made to correct it just like last year. Wonder if there was an error in the input form for that specific portion of the tax return. The cost of the premier is a bit expensive for what you get as well.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, thank you for choosing to file with TurboTax this year. We do our best to offer customers good value and make filing taxes as easy as possible. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) if you have any further questions.
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I had to purchase to types of Turbo Tax this year to do 6 returns. It would have been nice to know that Turbo tax changed their editions. It cost triple the money to file 2 personal returns because the new editions of Turbo Tax deluxe did not mention that T3 income was not allowed and required an upgrade to Premier. Have always used the standard online version which in now the Deluxe version. Very disappointed with lack of information and the increase in price
Response from Intuit Canada:By Intuit Team, April 22, 2022
Hello. Our Premier version has features that are not available in our Free or Deluxe version. Please visit our website to learn more about our product packages
https://turbotax.intuit.ca/tax/software/online
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This year I was forced to upgrade to Premier because I had Trust/Mutual Funds income? Give me a break. I have been using QuickTax/TurboTax for years, and while the service is fairly easy to use, I find this latest move is a cheap money grab. Also, the constant screens to upgrade are really irritating. May start looking at some of the other alternatives....
Response from Intuit Canada:By Intuit Team, April 22, 2022
Hello. Our Premier version has features that are not available in our Free or Deluxe version. Please visit our website to learn more about our product packages
https://turbotax.intuit.ca/tax/software/online
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I’ve used TurboTax for years. Getting annoyed with the constant attempts to talk to experts and audit defense. I’ve never been a big fan of fear tactics to sell products. It’s pretty sad to see that being encouraged by a company that should be trying to engage and comfort. Price upgrades part way through are pretty sketchy practice as well, especially with the price jumps these last few years. It shouldn’t cost a fortune to use a pretty necessary product.
Response from Intuit Canada:By Intuit Team, April 22, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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It is really unfortunate that this year changed and I was required to upgrade before I could enter my T4PS, I could understand securities transactions but this makes no sense. Ridiculous. Just another money grab.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package
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I found that the Help was not context-sensitive, whereas I'm sure it was context-sensitive in past years. So if we wanted help on a particular page and clicked the Help icon, we received very general help. And often it was just conversations from a Turbo Tax "Community", not properly curated help text. Also, there seemed to be no "tax line" information - in the past the Quicktax/Turbo Tax help would tell you the line number from the actual tax return. This year there was nothing to associate a particular Turbo Tax field/question/page with the line number from the T1.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for further assistance.
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CRA integration for joint returns is flaky. Forced to upgrade for a single SMALL T3 slip
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package
We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello. We offer different packages to cater to a variety of tax situations. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online
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I had more trouble this year than in previous years. Opportunity to give T slips info more complicated, should be all in one step. Also more advertising interruptions and forced upgrades.
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overcharged and I don't feel like I'm getting the best tax return on my stock losses.
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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if you have many t5008s to enter, it is joke to verify or update. You cannot see the security name or the cost on the main display screen. All you see is the proceed and the same institution name. Why show the same institution name over and over again? There is no improvement for the last 4 years I have used them. And it is a premium version at a higher price. High school kid software with a premium price.
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello. There are certain features in our Premier package that are not available in the Free or Deluxe version. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online.
If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Been using TurboTax Standard for years which supported my T3, T5, and T5008 forms. This year I was required to upgrade to Premier to include those items. My wife was also required to upgrade to Premier even though her return didn’t have those tax documents but simply because we filed jointly. Just a money grab by TurboTax! I’ll look for an alternate tax filing product for next year. Disappointed!
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello. There are certain features in our Premier package that are not available in the Free or Deluxe version. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online
If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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I used to use Turbotax for free for last several years. My income and tax situation has not changed, but now I have to pay to file, what I consider a simple return, but because I made a donation, get bumped to paying....need to consider if making a donation in future is worth it as cost to file is way greater than tax credit obtained! Feel sorry for charities is this is how CRA and government are allowing Turbotax to get rich off people.
Response from Intuit Canada:By Intuit Team, March 29, 2022
Hello. There are multiple features that you may not be able to access in our Free version that you might need to file your tax return. Please visit our website for more information
https://turbotax.intuit.ca/tax/software/online
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not sure why Turbotax changed its deluxe edition that I can't enter foreign income and simple investment that I had to buy the premium edition for more than double the price. I guess turbotax was not making enough money......
Response from Intuit Canada:By Intuit Team, March 29, 2022
Hello. There are certain features in our Premier package that are not available in our Free or Deluxe packages. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online
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Been a customer for 20+ years. This year Deluxe doesn't cover investment T slips like the last 20 years. As I have for 20+ years I purchased a package for Deluxe only to find I needed Premium before filing. Upgrade ignores my purchase of Deluxe so... 300% increase for tax returns this year. Thanks for nothing.
Response from Intuit Canada:By Intuit Team, April 1, 2022
Hello. There are certain features in our Premier package that are not available in our Free or Deluxe packages. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online
Our policy states that customers are able to request a refund from Intuit within 60 days of the original purchase date. If you run into any issues trying to download our product please contact customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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You made me buy premium pkg ... I had no new extra tax receipts over last year which was free. Not happy with paying for something defined as free.
Response from Intuit Canada:By Intuit Team, March 31, 2022
Hello. There are certain features in our Premier package that are not available in our Free or Deluxe packages. Please visit our website to learn more
https://turbotax.intuit.ca/tax/software/online.
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Getting charged for Premium for both me and wife for one T4PS for me only (not my wife) is excessive and a shameful money grab. I may switch next year to a competitor.
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello. Our Premium package has features that are not available in our Free or Deluxe package. Please visit our website to learn more about our product packages https://turbotax.intuit.ca/tax/software/online
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There is a definite learning curve for this software. Once you have learned to navigate, it is relatively easy to use. I don't like the fact that you cannot see the return as it is being prepared. You must wait until after filing. Previous versions did not have this frustrating feature.
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello, we appreciate the feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. Please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848) or join the TurboTax community at this link https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca
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I have been using TurboTax for several years now and am very disappointed by the changes made for the 2021 tax year. I earned under $50 of bank account (savings) interest so did not receive a T5 slip. Because I did not receive a T5 slip I was not able to use the deluxe version as in previous years. I find it very ironic that due to earning less interest I was forced to upgrade to the more expensive version. If I had of received a T5 slip I could have used the deluxe version. Very frustrating and not logical (at least to me).
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello. To file taxes for any investment income you will need to use our Premier package as those features are not available in the Free or Deluxe package. Please visit our website to learn more https://turbotax.intuit.ca/tax/software/online
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When filing for multiple people, I had to upgrade for everyone even though only one person needs the extra feature. No currency conversion when filing stock slips. Would be a pain to do manual conversion if you have many slips.
Response from Intuit Canada:By Intuit Team, March 17, 2022
Hello. TurboTax Premier offers a variety of features, such as filing for investment income, that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package https://turbotax.intuit.ca/tst/tax/software/online-b-4738
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I had to purchase the premier version this year simply to enter charitable donations. This use to be in the free version. I would think that charitable donations is fairly common and should be included in the free version.
Response from Intuit Canada:By Intuit Team, March 17, 2022
Hello. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package https://turbotax.intuit.ca/tst/tax/software/online-b-4738
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1out of1found this review helpful.
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This use to be so easy but now it has gotten complicated.
Response from Intuit Canada:By Intuit Team, March 17, 2022
Hello, we are sorry to hear about your experience. Please contact customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance with any issues you encounter.
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1out of1found this review helpful.
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offers tips that are useless like a seniors credit when I'm not a senior and it knows my birth date. Continuous upgrade ads are annoying and take focus away from the taxes.
Response from Intuit Canada:By Intuit Team, April 5, 2022
Hello, we appreciate your feedback. We always keep customer needs, experiences and feedback as a top priority when making product iterations.
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1out of1found this review helpful.
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The program itself was easy to follow. I have used it before. I had signed up to do my own with the free version. I thought I was using that all along the way even though there was enough advertisement to get me to change my plan. When I got to the end I had to pay the premium price for both returns or I couldn't send the file to CRA. Very disappointing and very deceiving.
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I have a large amount of ITC originating from flow through shares in prior years which Turbotax lists as carried forward but there is no ability to enter the amount I would like to claim on T2038. The archived .pdf has a T2038 form but there is no way to make the claim. I'll have to do this later via CRA. Very frustrating. Your support person could not find a way either.
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A number of sections are overly complex at the input level, including T5008 and the Foreign income verification. It would be easier if there were schedules generated with all the information so that it can be easily reviewed for accuracy.
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