Overall Rating: 
4.1 / 5
4.1 / 5
5742 Reviews
Open Ratings Snapshot
Rating Snapshot (5,742 reviews)
5 stars
3,021
4 stars
1,547
3 stars
496
2 stars
271
1 star
407
Easy to use: 
4.1 / 5
4.1 / 5
Value: 
4 / 5
4 / 5
4,727 out of 5,74282% of reviewers would recommend TurboTax Premier Online to a friend.
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Ratings summary
Overall Rating: 
4.1 / 5
4.1 / 5
5742 Reviews
Open Ratings Snapshot
Rating Snapshot (5,742 reviews)
5 stars
3,021
4 stars
1,547
3 stars
496
2 stars
271
1 star
407
Easy to use: 
4.1 / 5
4.1 / 5
Value: 
4 / 5
4 / 5
4,727 out of 5,74282% of reviewers would recommend TurboTax Premier Online to a friend.
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Product ReviewsReview This Product
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 26, 2025
No access to schedules
The inability to check schedules such as capital gains and losses S3-SUPP is appalling. You should not have to wait until you have filed to ensure that your input of data is correct. By then it is too late.
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Location:Sherwood Park, AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 26, 2025
Worst Purchase Ever
I have used the basic Turbo Tax online for many years with no issues. This year we purchased the Premier Online Edition because we sold a rental property. This edition was EXPENSIVE and USELESS. I sent my taxes out to a tax company because I was unable to complete a loss on the sale of a rental property. I also used it for 2 other returns. It would have been faster to manually complete the other 2 returns. I had nothing but problems. When I carried over my deceased son's information to complete his final return, it did not carry over the deceased information or allow me to add it. I had to start all over. FRUSTRATING. I never had these issues when I completed the 2022 and 2023 tax returns for my deceased parents. It carried over the prior years information and still provided the deceased question. I completely wasted my money on Turbo Tax this year. The help chat was useless other than connecting me to a real person. Nicolas from your help centre was awesome. He was the only good thing with this version of Turbo Tax. I will not recommend Turbo Tax and after years of using it, I am reconsidering what product I will use next year.
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 25, 2025
Too many upsells, a worse interface than last year
I've used TurboTax ever since 2012 and this is probably the least fun I've had filing taxes. The constant upsell attempts are really demoralizing, and the UI (while interesting at first glance) was a lot harder to use than the previous step-by-step version, especially when filing for a 2-person household. Next year I think is finally the time for me to try a competing product. The CRA should have introduced a direct file program a decade ago instead of relying on external tax software companies.
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Location:Whitehorse, Yukon
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 25, 2025
Worst Purchase Ever
Extremely difficult to use compared to previous years
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Location:Calgary, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 25, 2025
Consistently underwhelming, frustrating, bad.
With Turbotax, I always go in thinking its going to be quick and easy, but there's always something stupid that comes up at the last minute that TurboTax can't handle, which makes my taxes a nightmare. I wish they would warn you ahead of time. In the US it was form 8621 (which TurboTax can't do) and in Canada I was informed last minute I would have to mail my return. What use is a netfile provider if you can't netfile? They aren't even checking the latest tax guidance. I know more about tax law than their so-called Experts
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Location:Expat (California)
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 25, 2025
Confusing
I was only offered Premier edition because I had to use it last year. It was the only option offered when I opened Turbo tax. I did not realize that I could not use the activation code that I purchased from Costco. I was forced to pay $100 for two simple returns.
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 24, 2025
Very disappointed in Turbotax this year. The user interface was very user UNfriendly. Would like to discuss this with someone in authority before I use Turbotax again next year.
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Location:Barrie, Ontario
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 23, 2025
kept crashing
This year the site kept crashing and was hard to use. Hard to get to the CRA for autofill in.
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Location:Lone Butte
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:No Preference
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 23, 2025
15 Year Customer but........
Issue #1 Screen froze and expert could not fix, I waited five days for the fix.
Issue #2 Chose Self Employment instead of Employment Expenses, expert could not undo and I had to delete and start the return over.
Issue #3 The new 'Add' menu is poorly designed.
Issue #4 The RRSP 'sample' picture does not look like that any more-change it.
Issue #5 Stop the 'Locked out' 'Upgrade' 'Expert Advice' advertising.
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Location:Edmonton, AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 21, 2025
Disappointing!!!
Why did you change it from all of the other years. It used to be so easy to use. Very hard to navigate. It sucks! Hard to open certain windows and add or find forms. At the beginning it had me down as self-employed. I could not figure out how to get rid of it so I had to start a new return. Frustrating!!!
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Location:ON
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 20, 2025
Changes for the worse
Turbo tax can no longer compare the current return to the prior year return. Also can't find carry forward amounts for next year's tax planning.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 20, 2025
Cost more than you get in refund
In the era of AI it should be driving costs down like vanguard does on fees, instead cost get higher so they can lobby governments from making filing easier and lest costly. Feeling ripped off.
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Location:GTA Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 19, 2025
Only tells you that you can't NETFILE after paying
Felt it is a dishonest process. Will only tell you that you can't NETFILE after you have paid the 50CAD per return.
It would be more transparent if you could check the NETFILE situation ahead of time, that's worth 80% of the value of using this software.
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Location:MEXICO
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 19, 2025
not intuitive as it was used to be
I have used Turbotax for many years and also have recommended to others, but this years there were changes made to the software that have made the tax filing frustrating. It is not intuitive to follow and not easy to go back to review each category. Will think to switch to other software next year.
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Location:Victoria, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 18, 2025
Had enough. Switching out
After +10 years to turbotax I reached a point that I can't deal with; "boxed" interview prep., can't find forms very easily.,always pushing me to upgrade for more expensive options. And your price keep going up while the product value is going down.
I'm a CPA and I just had enough of this b/s crappy US program.
Gonna find a Canadian owned software company made for Canadian without US head office revenue push.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 17, 2025
charges for spouse filing
I dont understand why i should be paying the same as my husband no matter the components to my tax filing.
as per my taxes, i should be paying deluxe but was forcecefully made to pay premier as my husband. The discounts from the banks also did not work. Its a complete rip off. its my 3rd and last time here.
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Location:ontario
Life Changes:I had a baby
Prior Tax Prep Method:Used other tax software
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 16, 2025
Worse every year
It continues to get worse and worse every year, yet somehow the price continues to rise. It was barely able to auto-complete any forms, it was constantly bugging out losing my progress, and the UI and navigation changes constantly make me have to re-learn how to use it. Awful experience. I'll be looking at other options next year.
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 15, 2025
Be careful of which version you buy
TurboTax has made the experience worse with all the different versions and upcharges. Be careful of which one you get, cause the return procedure is very complicated. Plus the online and desktop versions do not migrate between each other. I have been using TurboTax for over 30 years, but this is my last year.
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Location:Vancouver, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 15, 2025
New Interface and T3 Form Issues
They changed the interface this year and we were used to/preferred the older interface. Not easy to navigate. Majority of the time did not know who's return we were working on (spouse or myself). The TurboTax community and myself ran into major issues and errors while trying to enter in our T3 information. The boxes it wanted us to fill were no longer recognized by the CRA but Turbotax had not updated their software to reflect that. Very frustrating experience. We loved using this software in the past and this has been the worst filing year we have ever had. Unless something drastic changes we will be looking into different software for next Tax Season.
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Location:Windsor, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 15, 2025
I have used Turbo Tax year over year from the start and had no problems. This year was a nightmare with major problems and error messages. No support for loyal customers. I had to pay turbo tax for for 4 returns and even paid to upgrade with hopes it would fix my problems. Ending up paying to mail forms to Revenue Canada. This may be my last year of using your product. I would like my money refunded for this year. Just contact me for amount, you have all my information.
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Location:Kamloops
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 15, 2025
Downhill
Turbo Tax has gone down hill. Convoluted, difficult, exasperating loading process. Persistent annoying upselling.
Instead of offering/exhibiting tax form items client has to search and search words have to be very specific e.g. Digital Media Tax Credit amongst many others.
Will not purchase this product again. Will go back to using $250 tax accoutant.
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Location:West Vancouver
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I rent my home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 13, 2025
Ex-User after 10+ yrs
Do not get the downloaded version if you used online. You cannot carryforward your info and then if over 60 days old they will not refund. Deluxe is no longer really deluxe since it only handles very basic returns.
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 10, 2025
No cigar this year
This year's version was disappointing. Less information/data was available while doing the return. Navigation was a mystery tour. Overall a tedious process compared to other years.
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Location:Confidential
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 10, 2025
Had to pay twice!
Bought the deluxe package in store as what I've always used in the past. This year, turbo tax decides that I need to use premier version, although no different tax information. Fine if that's the case, but then made me pay for premier completely, and now I have a deluxe license for 8 returns that I can't use or transfer! And if you make a mistake by upgrading the product, it says there is no way to undo it other than restarting the whole return from scratch??
Interface seems to be getting worse each year. There used to be an easy way to jump between forms, now you can't do that. Less information about how to data entered is actually used in forms.
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 9, 2025
Why is actually filing the taxes so difficult???
I complete everything and transmitting my documents is not available? Need to fix this issue
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 8, 2025
Terrible waste of time and price gouging
I had previously done tax returns by first purchasing access code at Costco. I logged back in an started this year's tax importing last year's info - it started prompting me I needed more expensive versions - then only counted for only one tax return (I had 4 family members to complete) I bought the code from Costco - then it refused to submit tax return without paying an additional $20.00. Wasted 55 minutes on phone with customer service - just to conclude I would have to restart ALL my tax returns as I was forced initially to select a version (Premier"with review") - which would be charged for EACH person - even though I had purchased licence to complete 12 returns from Costco. Never ever again. Gouging and confusing -
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Location:Barrie, Ontario
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 8, 2025
Home flip Forced Upgrade
I sold my principal residence in 2024 after residing there for 9 years. Turbo tax forced me to upgrade to the premium service (double the charge) due to requiring access to the home flip module. I did not require this as I had resided in that home for more than a year. Issue had been raised on forums for quite a while but clearly turbo tax new that if they didnt fix it folks would be forced to upgrade simply to complete their returns. Dissapointing - ill be looking for a new service starting with 2025 taxes
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Location:On
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 6, 2025
not Friendly
Unable to transfer to regular Turbotax.
Not friendly when trying to open last years
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 5, 2025
Purchased Deluxe but forced to pay for Premium
I purchased the Deluxe Online Edition at a retailer, but was forced to purchase Premium once I started my return online supposedly based upon my submission needs. I was unable to get credit for my purchase value for the Deluxe Online Edition. I got ripped off!!!
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Overall: 
1 / 5
1 / 5
5742 Reviews
Date:Apr. 2, 2025
Worst Client Service
If you need to call Turbo Tax client service, you may experience individuals that have no interest in assisting you with your issue. I wasted 2 hours of my time
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