Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Product ReviewsReview This Product
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 11, 2022
Tubotax Canada should take lesson from US version
Not as robust a product as the US Turbotax. Medical optimizer does not work (in our case) - in fact it does not even "optimize" just blindly assigns all medical expense to the lower income individual which results in HIGHER taxes in our case. PRINT return bypasses the print dialog box so you can't select two-sided printing or other features (save a PDF version and then print from the PDF file). Direct editing of forms is cumbersome (US version much better). No provision that I could find for entering Canadian taxes withheld in a US investment account for Canadian corporation dividends (tax treaty requires withholding at a 15% rate). In US version this is straight forward - can't find it in Canada Turbotax.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:North Saanich, BC
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 11, 2022
Helpful Product
I would like to have the ability to input changing inputs and see immediate results of tax owing.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Toronto, ON
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 11, 2022
T5008 capacity sucks
If you have a lot of T5008 entries and share investment income do not expect the Premier version to be friendly. I spend hours editing each entry to 50%, as I had to do last year with the Standard version. If you are going to use TurboTax for the above, don't use the CRA download for T5008, just consolidate.
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 8, 2022
Turbotax Premier does very little of any value that the standard version doesn't do.
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello. Our Premier version has features that are not available in our Free or Deluxe version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Location:Vancouver, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 5, 2022
Sneaky Marketing
This year people had to upgrade from Standard to Premier in order to file investment income. This is a pure money grab and rather sneaky. I'll be looking at competitive alternatives next year.
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello. Our Premier version has features that are not available in our Free or Deluxe version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Location:Calgary , Alberta
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 3, 2022
getting less user freindly
Has gotten much harder to use over the last few years. Have used for years but reconsidering for the future.
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Prior Tax Prep Method:Did my taxes by hand
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 28, 2022
Turbo Tax 2021
Always a good program and simple to use however it was challenging working on windows 11 this year. It was having difficulty starting up each time. It took multiple times to get the application open and I had to reinstall twice
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we are glad you chose to file with TurboTax this year. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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Location:Toronto, ON
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 28, 2022
Very frustrating
I tried importing data from the CRA for the first time & found it frustrating to add in a T3 that was not in CRA system yet, as well as medical expenses, charitable donations & small interest amounts - essentially the program led me through the entire process again. Ugh!
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Vancouver, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 27, 2022
Unable to efile & unable to print original to mail
I go to the end and went to efile. It stated that I was ineligible to efile and gave examples of what some situations are when people are unable to efile. So I am not sure why I cannot. Then when I had to file by mail, when I went to print the return - there was something written across each page that I printed saying it was the duplicate and not to mail that copy when I click - print copy to mail. I am perplexed. I want to file as I am getting a return.
Response from Intuit Canada:By Intuit Team, March 29, 2022
Hello, please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for further assistance
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Location:Ontario
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 24, 2022
Why the need to upgrade
Due to software changes, I was required to upgrade to premium. I had a few T3s/T5s representing very little income, yet in order to use TurboTax I had to use the upgraded version, which was not worth the cost.
Response from Intuit Canada:By Intuit Team, March 30, 2022
Hello. There are certain features in our Premier package that are not available in our Free or Deluxe packages. Please visit our website to learn more

https://turbotax.intuit.ca/tax/software/online
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Location:London
Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 24, 2022
good purchase
having trouble with data correction. eveyrthing is as it is supposed to be keeps say errors. very frustrating.
Response from Intuit Canada:By Intuit Team, March 30, 2022
Hello, please reach out at 1-800-4-INTUIT (1-800-446-8848) for further assistance.
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I rent my home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 23, 2022
Not the best experience this year
I had problems entering data; when I contacted Turbo Tax, they did fix the issue and I could proceed.
Response from Intuit Canada:By Intuit Team, March 30, 2022
Hello, we are glad that you were able to resolve the issue. We have a dedicated customer support team readily to available to promptly assist all customers with any issues. Please reach out at 1-800-4-INTUIT (1-800-446-8848) for assistance with any further issues.
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Location:Calgary, AB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 21, 2022
Senior Citizens only need 2 returns
As spouse and self only file one return each and Premier allows many more returns; recommend lower pricing for Premier for two returns.
Response from Intuit Canada:By Intuit Team, March 31, 2022
Hello. There are certain features in our Premier package that are not available in our Free or Deluxe packages. Please visit our website to learn more

https://turbotax.intuit.ca/tax/software/online

Please also see this link for more information on filing a couples return with TurboTax

https://turbotax.community.intuit.ca/community/getting-started/discussion/can-i-compete-a-return-for-both-myself-and-my-wife-using-only-1-return-with-turbo-tax-standard/00/887973.
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Location:Toronto, Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 20, 2022
Rental Form
I picked premier over standard because the blurb said it is recommended for rentals. I did not see any difference between using rentals this year compared to the Standard edition last year. had hoped spouses only had to fill in once but had to reenter all info for spouse.
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello. If you have income from rental companies we recommend using our Premier package. Please see this link for more information on filing a couples return with TurboTax
https://turbotax.community.intuit.ca/community/getting-started/discussion/can-i-compete-a-return-for-both-myself-and-my-wife-using-only-1-return-with-turbo-tax-standard/00/887973
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Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 14, 2022
help desk
My only problem is when Turbo tax make software errors there is no one to help. Agents are not trained enough to help.
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello, we apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance with any issues while using our product. We recommend our Assist & Review package for 1:1 support during the filing process or our Live Full Service package if you prefer a tax expert filing your taxes for you.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 13, 2022
Too much excess advertising
Your program is getting more and more complicated by cluttering up the focus when net filing . We don't ask for excess information for the benefit of Turbotax so do us a favor and git rid of your sales crap. i may use Cantax next year because of this.
Response from Intuit Canada:By Intuit Team, March 16, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Calgary
Family:I have kids
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Mar. 12, 2022
unintuitive questions
The Covid return isn't stream lined... and refuse to accept the "no form" option even though it is accepted. it is frustrating not know that the number of days will be asked later...
Very frustrating interface/question with the health care premium involving box 14-16-50 and the months...
Other than that, the last year import is nice.
Response from Intuit Canada:By Intuit Team, March 16, 2022
Hello, we are sorry to hear about your experience. Please contact customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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Location:Montreal, Qc
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Oct. 2, 2021
Comments re Premier Edition.
I normally use the Standard Edition. Because last year I did some active trading on stockexchanges, I used the Premium edition as it advertised special features for treatment of investments. I found that the assistance was very limited, and that the 8 pages of transactions I had to enter took hours, instead of providing a facility to use the electronic data provided by my Investment Firm as an attachment to the Turbo Tax file. This needs to be made available, as otherwise a manually filed taxreturn, where you can attach the printouts is much more efficient. If the attachment of electronic media is made available I will continue to use Turbo tax, if not, I will consider to return to filing my returns manually with Revenue Canada, even though I have used Turbo tax and its predecessor for decades.
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Location:Ottawa
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I own my own home
Family:I don't have kids
Business:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Jul. 7, 2021
Software OK
Software was ok but "professional review" advise was not. Seemed that "professional" wasn't aware or Canadian quirks this season. The result was bad advise which required changes and refiling both Canadian and Quebec taxes.
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Location:Kirkland
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Jun. 7, 2021
not that great
Too much was left undone. Not enough info to be sure was completed properly
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Location:fort st. john, bc
Life Changes:I moved
Prior Tax Prep Method:Used a tax preparation service (such as H&R Block)
Relationship:I'm single
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Jun. 4, 2021
falsely reported self Emp earnings
interpreted box 28 'disabilty income' as self Emp - couldn't netfile had to mail with pages of blank Delf E details
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Overall: 
3 / 5
3 / 5
14727 Reviews
Date:May. 7, 2021
Not as robust as previous versions
Latest version seems to hang often, not as responsive or slow and once got err code TT604 resulted in reset to EasyStep to initial state with no data loss.
Blue continue button had to be clicked on twice to take on quite a few occasions. Not as robust as previous versions which I have been using ever since TurboTax stared.
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Location:Calgary
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:May. 4, 2021
Not good for new landlords
When working through the rental property income and expenses, it is not "interview style" like the basic tax sections are. It does not explain the difference between capital costs and current costs and you will have to google it all on your own.
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Location:Edmonton
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
No benefits of paying premium for Premier.
First time Premier user; same functionality as Standard; no real benefits....
Will not buy it again.
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1out of 1found this review helpful.
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Location:Calgary
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
Interface Issues
I experience significant downtime trying to overcome issues that we because of information transferred from the CRA automatically to TurboTax. I did finally get it resolved after 3 attempts and 2 calls to TurboTax
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Location:Okotoks, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
more problems every year
Ive been using this program for over 20years
\cantax then turbotax but program problems occuring and no help unless you pay for help??? for something that doesnt work?
Employee expenses both T2200 and T2200S apply but cant select both? Cant print Schedule4 Supp which i need every year
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Location:Oshawa
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
Still a bit buggy
It doesn't always work, looses entries, and lost an entry to SimplyPay
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Location:Cobourg, ON
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Student:I'm not a student
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
Falling behind the times
Turbo Tax is going out of date. Pricing themselves out of the market. Check out newer software at more affordable pricing and even free. Even the CRA will offer better options. Last year they get my hard earned dollars.
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Location:Vancouver
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
Not worth the extra charge
Last year I used the standard Turbotax and there was no difference between the standard and premier product. Save a few dollars and just get the standard version.
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Location:Saskatchewan
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I own my own business
Student:No Preference
Overall: 
3 / 5
3 / 5
14727 Reviews
Date:Apr. 30, 2021
not as good this year, many glitches
I had to reinstall 6 times to get it to work, many times it would say another program is using it so it cannot perform the request.
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Location:NT
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
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