Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Product ReviewsReview This Product
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 15, 2023
i did not need this
i should have just picked the standard like i have every other year. i was convinced to but the premium by the description. will not do that again. it was terrible for my needs
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Location:Markdale ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 9, 2023
Worst purchase ever
This tool keeps crashing on CRA file transfer without timing out or requesting to cancel from user manual input. At one point my tax was corrupted.
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Location:Coquitlam, BC
Life Changes:I have a rental property
Prior Tax Prep Method:Used other tax software
Relationship:I'm living with a partner
Home:I rent my home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 8, 2023
terrible product. Have used for more than 20 years. Very slow and frustrating. seized up on numerous occasions. printed the wrong return numerous times. kept asking the same questions over and over. was very wasteful of paper even when finally printing the correct return
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Location:Edmonton
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 4, 2023
not as good
I have used Turbotax many years... never had so many issues , particularly with conflict between firefox and turbotax.
I am using the downloaded version... no historical info is available from online version I used previously... like 2 different companies ... poor integration
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Mar. 30, 2023
Use cautiously
For the second time CRA have reassessed my returns due to 'missing' T4s. My printed copy of the return shows the needed data but CRA auditor remained steadfast. TurboTax does not provide proof of what was 'transmitted' to CRA.
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Jul. 18, 2022
Careful
I submitted a 2021 return for myself and my spouse by deadline. Paid for audit defense, filled out a survey, got a confirmation.
Fast forward, no sign of my money or return, BUT the charge for audit defense was applied on the deadline.
Now I had to re-submit my already submitted return for myself & my spouse which also reduced the tax return count.
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Location:York, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:May. 31, 2022
Some Confusion and Margin for error in TurboTax
Simplest return? Then you are fine but the Software does allow you to make mistakes. often chooses or unchecks boxes that you have already dealt with earlier and why it teases you with a larger return than you end up getting once you have to tell it (yet again) that you are married (after you have already entered marital status at the beginning of the return is beyond me. I believe marital status is brought up a couple of times before getting to the infamous "Canada Workers Benefit". It tells you there is no harm in claiming it even though you have already reduced your taxes payable or increased your return by the mystery $1395 "Other Credit" I had no clue about much earlier in the return so I claimed and it reduced my return by $1200. No harm? lol. Or if you skip it forces you to correct via the Error message before you file. I just think the handling of a few things within this software over the years allows you to make mistakes or misleads you a bit. Medical receipts for example...I have always claimed on wife's higher income return and refund goes up but at some point if you allow the software to perform the "optimization" of medical expenses it automatically assumes you want the claim on the lower income Spouse and returns the claim to lower income spouse even though much earlier you chose the higher income spouse to maximize the refund amount as you went along. Why the software doesn't detect that you have already accomplished a legitimate increase in the refund amount earlier by claiming in this way is another mystery. If not caught after optimization your refund is decreased by the software and you might be non the wiser (or scratching your head as to wear a few hundred bucks just went). You do have to fiddle with certain credits and who claims them with "trial runs"...the software will allow you to hurt your own return if your not careful. Another more recent question that had me scratching my head was the warning about the Climate Action Incentive credit, asking you to confirm that you lived outside a Census Metropolitan area? I never claimed I did, I do not... so that is why the checkbox was left unchecked earlier yet in the review it seems to be directing you to check the box? What am I missing here? I could go on about strange "glitchy-like" happenings and handling "brain farts" in a few small areas of this software over the years that at least leaves the amateur tax person scratching their heads in confusion and leaves a few things unclear or questionable for such a person and they definitely don't leave you feeling so foolproof using this software. I'm sure some pro "mathletes" programmed the software to make flawless calculations and it may do that well but there is no "human factor" transferred by the humans that made the software and that leaves a larger than acceptable margin for your own human error that may just net you a more horrible refund or have you owing unnecessarily. I'm hiring a professional from here on out. if your return is more difficult or you have a business steer clear. I paid well over $60 after taxes just to ask a question and had someone join me on screen mirroring to answer. I assumed it would be an entire return review as the option suggested. What a HUGE Rip off.
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Location:Brantford, ON
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:May. 1, 2022
Frustrated
I have been a Turbo Tax user since 2010. Last year, with Covid and lock downs, I used the online version. I found out this year that I could not import any of the data or relevant information from the previous tax year(s) and had to search out and re-enter manually. I also found that many other customers suffered the same frustration. Fix this Turbo Tax or I will go elsewhere!
Response from Intuit Canada:By Intuit Team, May 10, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Toronto , ON
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 30, 2022
lots of promises
i mistakenly purchased the online version thinking i could go online and download turbotax. the online version is stripped down and forms are not available. i contacted turbotax and was sent a link so i could apply for a refund and i could buy the download version from them right away.
4 calls and promises and a month later and still nothing. i gave up and went back to costco and got a refund. although intuit told me the refund could onlt be done through them. we shall wait and see. i have been using turbo tax and before that quick tax for over 30 years. this will be my last year with intuit.
Response from Intuit Canada:By Intuit Team, May 10, 2022
Hello, we apologize for the inconvenience you've experienced. Our policy states that customers are able to request a refund from Intuit within 60 days of the original purchase date. If you run into any further issues please contact customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance
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Location:edmonton, ab
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 29, 2022
Could not speak
I had a problem with a form and could not access help from a person. I could not physically speak to anyone.
Response from Intuit Canada:By Intuit Team, May 11, 2022
Hello. We apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for further assistance.
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Location:Nova Scotia
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:No Preference
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 28, 2022
irritating feature
I pay a premium price to get a programme designed for investors. In this day and age a sensible investor will invest in several overseas locations. I can not efile or even fill out my T1135 on my Turbo tax programme because it only provides space for 3 countries and my portfolio includes investment in 12 different countries.
Response from Intuit Canada:By Intuit Team, May 11, 2022
Hello. There are certain features in our Premier package that are not available in the Free or Deluxe version. Please visit our website to learn more

https://turbotax.intuit.ca/tax/software/online
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 27, 2022
Premier
Not easy to follow. Have to go to google in order to find definitions. Gives the option to close forms not used before printing then doesn't close them so end up printing a bunch of empty forms. Have been using TurboTax since 2015 and seems to be getting less user friendly.
Response from Intuit Canada:By Intuit Team, May 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Winnipeg, MB
Prior Tax Prep Method:Did my taxes by hand
Home:I own my own home
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 25, 2022
Dangerous to use
The medical optimzer insisted on MAXIMIZING how much the CRA gets. Imported T-slips had correct info, but summary showed zero dollars. Forced through the review/warning/tips more than once, and all but one were a waste of time. Buggy software.
Response from Intuit Canada:By Intuit Team, May 12, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 19, 2022
Hardest purchase ever
Have used TurboTax for quite a few years via online purchase. This year setting up an account for purchase was and is a waste of time. Option for purchase without an account should be available.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 19, 2022
more complicated then ever
This years version was the hardest to use and I have used Turbo tax for many years.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Brantford On
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 16, 2022
Phasing Out
I'm under the impression that they will be phasing out the desktop version. I've used this for 10+ years, but it's starting to get really clunky and awkward.
Response from Intuit Canada:By Intuit Team, April 22, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and we do not plan on phasing out the desktop version of our product. We take all customer feedback seriously and if you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 11, 2022
avoid
Nothing but software problems over the past two years. Had trouble getting all deductions, like working from home, capital losses carried forward from previous years.
Response from Intuit Canada:By Intuit Team, April 25, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Bradford West Gwillimbury
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 7, 2022
T1135 needs work
insufficient lines on T1135 and I need to mail the PDF form from to the CRA. Why did I buy this software.. oh yeah to netfile my forms!
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Ontario
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 5, 2022
Don't charge for 12 and only use 4
Why pay for 12 returns when I only use 4?
Had issues with error messages T2125/T3 wanting my Self Employment Income - I'm retired.
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello. If you need 4 returns you can purchase our Basic version including only 4 returns

https://turbotax.intuit.ca/tax/software/download/basic?cid=ppc_fy22_g_tt_shopping&gclid=Cj0KCQjwxtSSBhDYARIsAEn0thSKW6A3YQRcQDDVmaurx621CMxVIZgGfhB3RjVFuh1hvEeWfm91grYaAuarEALw_wcB&gclsrc=aw.ds.
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Location:Calgary
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 3, 2022
poor interface
no automatic transfer for spousal returns, when an error is detected, there is no easy way to fix it, as the program just sends you back with no information.
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello. Please see this link for more information on filing a couples return with TurboTax

https://turbotax.community.intuit.ca/community/getting-started/discussion/can-i-compete-a-return-for-both-myself-and-my-wife-using-only-1-return-with-turbo-tax-standard/00/887973

If you need further support please reach out to 1-800-4-INTUIT (1-800-446-8848).
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Location:Tobermory
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 3, 2022
Difficulties
I Found it difficult to enter data for a husband and wife, jointly - especially for investment income. The T5 and T3 investment income requires entering each income component rather than just recording the totals in each info box. This is a colossal waste of time which duplicates the info already received by CRA. Competing the T5008 to indicate a 50/50 split for cap gains/losses similarly was made difficult as the allocations didn't seem to stick and I had to do it at least twice for many. Ditto for the income type. I believe using the guided method and entering all the investment info for one spouse and indicating a 50/50 split should have been the answer but it didn't seem to be. I also didn't like the many interruptions to "offer" me assistance (at price) or move me up to a more expensive product. I am looking to see what other tax prep software providers are offering. I don't need a multi-return product. I only do ours and should be able to find something for half the price I paid..
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Location:Ontario
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I own my own business
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Mar. 27, 2022
Deteriorating quality
have used Turbo tax for a number of years now. Have to say, this year, there are a lot of bugs, lots of going in circles. Printing on netfile - 4 pages with only 1 page of any value. Printing returns, ask to depress printing on forms with no info.... wasted a ton of paper and ink on virtually blank forms. very clunky this year. i will look for another product next year
Response from Intuit Canada:By Intuit Team, March 29, 2022
Hello, we appreciate the feedback and we take all customer feedback seriously. Please direct any questions or issues to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Toronto, On
Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Mar. 26, 2022
Unnecessary
Why do we file taxes when the CRA already has this info?
Response from Intuit Canada:By Intuit Team, March 29, 2022
Hello. When an employer, government entity, or financial institution issues you a T-slip for anything – employment income, investments, pensions, social assistance – a copy is sent to the CRA. This information is then used to file a tax return each year.
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Location:Oshawa, ON
Life Changes:I had a baby
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Mar. 19, 2022
premier version is not worthy it
When using the standard version, it asked me to upgrade as I chose the "capital gain" option even though it's just simple stock buy/sell. So to be on the safe side, I did the return using standard edition, upgraded to premier edition and then did the same return again from scratch. Both came back identical results! So I wasted $45 for nothing. Will never buy again.
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello. Our Premier package will allow you to file taxes for capital gains as this is not available in our Free or Deluxe package.
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Location:Toronto, ON
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Mar. 16, 2022
pass on premier
forced to upgrade for only a small investment loss, easy step was not easy this year, after 15 yrs of using turbotax, this is my last
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello. To file taxes for any investment income you will need to use our Premier package as those features are not available in the Free or Deluxe package. Please visit our website to learn more https://turbotax.intuit.ca/tax/software/online
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Feb. 3, 2022
There should be no extra charge for wanting or needing to speak in person to get assistance and a phone number should be easy to find.
Response from Intuit Canada:By Intuit Team, February 9, 2022
Hello, thank you for your review. We apologize for any inconvenience you may have experienced. There is no extra charge for connecting to our customer care. Please feel free to contact our support team at 1-800-4-INTUIT (1-800-446-8848)
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Location:BC
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Jun. 20, 2021
Be careful while using optimizers
Optimizers used changed the refund amount that was only retrieved by closing the return and start from scratch again... reversing amounts never brought back the original refund amount.
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Location:Ottawa
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Jun. 17, 2021
complex
Very complex and no help available except paid review
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Location:Toronto ON
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 30, 2021
had trouble
Had trouble with it throughout. I have only had
this trouble once before and had to replace the software. As it is Apr.30 I ignored some obvious problems (like not balancing the capital gains between out 2 returns even though I honestly checked them SEVERAL times. Will probably get another intuit tax software next year but if I have trouble i will try someone else.
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Location:Ft McMurray Alta
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
14727 Reviews
Date:Apr. 30, 2021
Overrated, not as user friendly as it once was.
Its over priced for the service it provides, I can fill in a paper copy faster with less confusion and hassle. Premium is only worth $30, no more!
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Location:Ontario
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
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