Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Product ReviewsReview This Product
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2023
What happened to netfile
I finished my taxes and in previous years using Turbo tax it lead you right from printing to netfile. Why is it not doing it this year. I have the Premier version
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 28, 2023
Lousy hard to use
I have been using this tax program for at least 7 years. Every year it got worse and harder to use. All your offers are ridiculous. Maneuvering through the forms to make corrections was painful. I will look for some other program next year. I am completely fed up.
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Location:Nanaimo BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 25, 2023
Not suitable for non residents
The online version is better than the download one, and both of them are impossible to buy unless you have a Canadian credit card with a Canadian address. The support when trying to purchase is also non existing, they don't read your question or chat history so they don't understand the problem and keep sending you in the same loop over and over again. They let you file as a "non resident" but foreign phone numbers or addresses are not accepted, not for support or in the software itself. It would be nice if they would have mentioned this before you start doing your return and are "stuck" with them. In the end the advice I was given was to have a friend in Canada pay for the software. Also notice that CRA doesn't let you E-file when you're not living in Canada.
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Location:Finland
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 21, 2023
Program Problem
Poor customer advertising of the change this year that the 'Digital Download' was not to load the software to your laptop but was just to do the filing online with no 'Easystep and Forms' toggle. Customer service has no "Live person" contact available that works properly as the auto answer interferes in the process so that you never get to a 'Live Person'. Left voice message and emails but no reply was ever received. 'Digital download' means different things to different people. Other companies offer digital downloads of apps to laptops not just a digital forms filing! The version should have been named "Digital Filing Version" as being more descriptive of what someone is buying.
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Location:Burlington, ON
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 18, 2023
Garbage software unless your taxes are simple
The software is outdated and is from year 2000. But this is not the main point. The main point is that it contains ERRORS that will cost you time and money with CRA or Revenu Quebec. If you are an investor, be very careful with this. For example, they cannot make T5013/RL-15 works working correctly for many years. So stupid that they cannot copy box 12 of RL-15 to box 47 of Schedule G and then NETFILE fails because of that. They are unable to understand and correctly implement other things, like TP-726.20.2-V form, I have to do it on the paper and the file the adjustment. Overall, Intuit does not listen and keep producing the same garbage software year after year.
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Location:Montreal, QC
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 7, 2023
No authorization in the box
There was no authorization code in the box.
Spent 5 hours on the phone trying to resolve the issue and get an authorization code. I had purchased Premier and they issued a number for Standard. 3 more hours to resolve. Have been using the product for 10 years. This is a deal breaker
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Location:saskatchewan
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 3, 2023
Not Recommended for Foreign Income
Foreign tax slip dividend income was copied into Line 25600 as an other deduction. I was not aware it had done this until CRA brought it to my attention. Net effect: $1,000 tax refund turned into $6,000 tax liability. Also need to have more foreign countries beyond “USA + 2”.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 1, 2023
RRSP wrong
Not sure what happened to this product used it for years, suddenly it decides i have unused RRSP's and wont let me say other wise. Very disappointed.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 25, 2023
Cannot transfer Online files to DVD Format
Let me transfer my files from the Online version to the DVD version I purchased this year!! At the least warn your first-time online users that the file will not be compatible with the DVD version next year. I thought the “online version” meant that I would just download the program onto my computer without needing a DVD, not that the entire program would be online. This business decision was horrendous. I use Turbo tax every year for the continuity from year to year. Now that I have had to renter all my information – I might as well just try a different Tax program next year. 1st time I would use a new program in 30 years – horrific business choice. Way too obvious that you are just trying to trick everyone into migrating to the online format.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Jul. 4, 2022
Very hard to use
Nothing is intuitive. The returns of a couple are always linked and difficult to separate. I find it is a poor design. Also not enough room for stock trades. I'm trying to e-file just my return right now and the program is doing my wife's as well and I don't want that.
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Location:vancouver bc
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 1, 2022
not helpful
I've used this software for several years and this version was bad. The interogation led me down a rabbit hole that I couldn't fix. I had to restart the filing . There should be a way to see how The numbers are calculated because I was concerned that mistakes were being made but there was no way to prove it. I couldn't get the audit defence because your site refused to let me log in.
Response from Intuit Canada:By Intuit Team, May 10, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Bowen Island
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 25, 2022
stay away
I am very disappointed. After finishing my taxes I needed some help for couple minutes to review couple things. It was almost impossible to find a phone number. Once I located the phone number it was almost impossible to talk to a real person. Finally I was told that it is too late in the tax season to get any help. Apparently all tax advisors where to busy and had no appointments available. However Turbo Tax was happy to take my money for their tax software.
Response from Intuit Canada:By Intuit Team, May 12, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 24, 2022
Waste of money
This product offered no benefits over the standard. I purchased it because I was confused on reporting my Questrade documents and this product was no help at all. I would like a refund.
Response from Intuit Canada:By Intuit Team, May 2, 2022
Hello. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package

https://turbotax.intuit.ca/tst/tax/software/online-b-4738
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Location:Oshawa,On
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 15, 2022
I find that it is not user friendly and no proper explanation to fix should have a call number
Response from Intuit Canada:By Intuit Team, April 22, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Gatineau Qc.
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 10, 2022
Riddled with errors and calculation errors
If you have anything above a very basic return, TurboTax will no longer work for you. It can't handle attendant care expenses, pension splitting, death of one spouse, and so many other issues - it can't even print the confirmation page anymore.
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello. We are glad you chose to file with TurboTax this year. We suggest products for customers to use based on their tax situation because you may need some features that are not available in our Free version. Please visit our website to learn more about our product packages

https://turbotax.intuit.ca/tax/software/online
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Location:Burlington, ON
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 8, 2022
Was unable to netfile and signed up for professional review! All I got was excuses and I'm out an additional 61.59! What a rip off!
Response from Intuit Canada:By Intuit Team, April 14, 2022
Hello, We do our best to offer customers good value and make filing taxes as easy as possible. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) if you have any further questions.
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Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 3, 2022
Garbage
Anyone who has ever used taxprep will see this is bad
Response from Intuit Canada:By Intuit Team, April 7, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 20, 2022
Not combatable with online version
cannot transfer data from online version no support!!!
Response from Intuit Canada:By Intuit Team, March 24, 2022
Hello, we apologize for the inconvenience. If you are transitioning from TurboTax Desktop, your data can easily be transferred to TurboTax Online, and all your data is carried forward into your new return. If you are having issues with this please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Feb. 25, 2022
Useless for non-residents
Your software does not recognize non-resident NR forms, and it is an nightmare to cope with this. So my conclusion is that I will not use (and buy) it anymore.
Response from Intuit Canada:By Intuit Team, March 9, 2022
Hello, we apologize for your experience. If you are having issues with one of our products you purchased or with downloading one of our products, we have a customer support team dedicating to assisting you with resolving any issues. Feel free to contact customer support at 1-800-4-INTUIT (1-800-446-8848)
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Location:Outside Canada as a non-resident
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Jun. 8, 2021
If I could give a lower rating, I would
I dare you - try to contact customer service - it doesn't exist. What good is a computer program without technical help? One long time customer who will not return.
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Location:Ontario Canada
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 16, 2021
HATETURBOTAX
I COMPLETED MY JOINT RETURNS .
SAVED AS A PDF.
TRIED TO NETFILE THE NEXT DAY BUT WAS UNABLE TO DO SO
BECAUSE THE FILES WERE LOST
APPARENTY USING THE PDF SAVE DOESN'T SAVE THE FILE BUT TURBO TAX DOESN'T TELL YOU THIS.
NO WARNING BOX.
EVERYTHING WAS LOST
HAD TO REDO IT ALL.
TRIED TO FIND OUT WHAT i COULD DO. BUT THE SUPPORT FROM TURBO TAX IS POOR AT BEST
TOOK ALONG TIME JUST TO FIND A PHONE NUMBER
WHEN I DID CALL THE HELPER ON THE OTHER LINE HAD AN ACCENT SO THICK THAT I COULD HARDLY UNDERSTAND THEM ... VERY..VERY FUSTRATING
ALSO HELP LINE IS OPEN 9AM-6PM EST
MONDAY TO FRIDAY
THATS NOT LONG ENOUGH.
I WORK LONGER THAN THOSE HOURS
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Location:ALBERTA
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 14, 2021
Absolutely worthless. Follow the offering while using the standard package. Upgraded and there was absolutely no difference from standard.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 30, 2021
Worst Program Ever!
I was suppose to file up to 20 returns but somehow after 4 seperate phone calls to the support line, over 5 hours worth of my time, my tax program counter kept getting used up but not by me. I used 3 returns and was no longer able to file anymore as it kept telling me I have exceeded my allowable returns. I had to receive an additional 2 new codes, two seperate times, in order to proceed! Somehow my license code was being shared!!! By who, I don't know and they couldn't tell me either! I will never use Turbotax again. I'm currently on a one hour hold to speak to them again as my license code is being used up again but not by me!!
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Location:Vancouver, BC
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 30, 2021
data transfer
Issues with transfer of info from T5008 to shedule 3(supp). Help line no help.
total tax paid, line 43700 wrong, need to do own math
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2021
Not what I expected
I was very disappointed. It said I was able to do investments such as cryptocurrency. There was no menu to pull up on left side of screen.
I am going to request a refund
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Location:Alberta
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2021
The help function was not helpful at all. I had to google all the information.
For co-ownership property, there is no proper guidance. I am not even sure it got filed correctly.
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Location:Toronto
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2021
Poor guidance in filing of investment incomes
I found the software very confusing in filing the investment incomes and their respective expenses. Questions asked in guiding the user are not clear. There are multiple selections referring to the same types of investments so it is not clear which one to choose. I have been using the software for the last several years hoping that there would be some improvements but unfortunately it has always been copy and paste of previous years. This is sure my last year of use. I will try the other software next year.
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Location:Montreal, QC
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2021
Useless
I upgraded to the Premier - bc it suggested I do so. And it did absolutely nothing different. Waste of money.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 29, 2021
works to the end then wont Efile tried multiple times. cra message" errors or omissions " but no indication of what errors or omissions are. so unable to find or fix have used and e filed 7 years always some little problem but able to fix and file
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 28, 2021
Stop Bugging Me
Stop bugging me when I'm doing returns. Let me opt out of all the stuff, i will never use your other services, just need the tax software to prepare and transmit returns. I most likely have better tax knowledge than those working for you.
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