Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Ratings summary
Overall Rating: 
4.3 / 5
4.3 / 5
14727 Reviews
Open Ratings Snapshot
Rating Snapshot (14,727 reviews)
5 stars
8,297
4 stars
4,403
3 stars
1,151
2 stars
488
1 star
388
Easy to use: 
4.3 / 5
4.3 / 5
Value: 
4.2 / 5
4.2 / 5
13,284 out of 14,72790% of reviewers would recommend TurboTax Premier to a friend.
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Product ReviewsReview This Product
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 30, 2020
Very confusing software with bugs
I purchased this software to correctly file my incomes from dividends and capital gains from stocks. The steps and navigation are very confusing and guidance to enter income and expenses are terrible.. The software places a dollar value in the section of "other deduction", that I do not know where comes from. It brought it to me as an error to be fixed before I filed my return but there is no way to correct or remove it. I have zero confidence in this software. I will never use it again.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 30, 2020
Buyers remorse
Useless as the competition at more than 3 times the price! Difficult to navigate. Internet searches for tax situations beyond a T4 submission produced better results than built-in help. TurboTax had me consider completing my return with the competition despite the added expense. Taxpayers will save a lot of electricity and money completing a T1 from the post office.
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Location:Edmonton, Canada
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 29, 2020
Poor performance
problem with the program. Wouldn't transfer rental amounts to my wife. Locked on the page for entering percentage and wouldn't take any entries saying the format for 50% was wrong. Ended up doing forms manually so couldn't efile
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Location:North Battleford, Saskatchewan
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 28, 2020
Do not buy!!!!
Completed the full return and as I'm about to send my return, Turbotax crashes with a TT600 error that has no description. After waiting a long time to talk to a customer service rep, all they could tell me was that I had to start over again. Huge waste of time!
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 28, 2020
Error code
I've been using Turbo tax / Quick tax for more than 10 years. This year, I kept getting an Error code TT600. I was on with technical support twice ( 1 hr & 3 hrs) and it wasn't solved. I ended up coming up with my own solution.
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Location:Calgary
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 24, 2020
Cannot input data in Advanced Users Option
Cannot input information directly for Advanced
Users and forced to use Easy Steps to enter information resulting in delays in preparing return
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 17, 2020
Window 7 disaster
Unbelievable difficult this year. Window's 7 made me reload this for the 6th time to get filed.
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Location:Unionville
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 14, 2020
An expensive software!!! Always too expensive for the value serving the purpose. Too expensive!!!
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 14, 2020
Confusing!
Doing taxes is not what I look forward too. This program does nothing to make it easier for a personal tax use.
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Location:B.C.
Prior Tax Prep Method:Did my taxes by hand
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 14, 2020
Program is becoming unusable
Import from CRA crashes way too much.
Long time user - over 20 years.
Likely last time I will use it.
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Location:Calgary AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 13, 2020
Disappointed this year
I have been using Turbotax Premier for over 5 years. I was so disappointed and frustrated with bugs and errors in the software this year that I called to get a refund on the product. This process was horrific in itself... You can only get tech support on the phone unless you finagle around... And then there are the "bugs" - I did end up with a 2nd level support person who was fabulous. The first level support person tried hard but didn't understand my problems. 2nd level told me how to get around the problem - horrible but it worked - start from scratch and DO NOT import last year's data. 24 hours later I have filed. I may not use this software next year... problem areas included (1) T776 ~ partnership vs. co-ownership is not properly differentiated - I do not have a partnership but was being asked to input a T5013 (partnership information form); (2) Climate Incentive - 10% bonus for outside metro area didn't translate to the form from Easy Step Interview; (3) T776 - CCA is automatically calculated BUT should be set up with a YES or NO choice... In a rising real estate market it may not be to your advantage to claim CCA; if I hadn't reviewed the return line by line several time I would not have caught this
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Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 7, 2020
dissapointed
turbo tax files cd version corrupted multiple times.
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Location:Toronto,ON
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 6, 2020
Almost Works
For the second year in a row we were unable to netfile. The program says there is an issue with the T5008. When you go to the form it requests that you enter the income as either Interest or a Capital gain. If you do this it totally ruins your return and you will be double taxed on all your actions in any investment account. When you go to the support page, nothing happens. When you go to live chat they want MORE MONEY to tell you why there program does not work. I don't know if this is a CRA or an intuit screw up, but it is the second year in a row.
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Location:Calgary, AB
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:I don't have kids
Business:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 4, 2020
Needs many adjustments
1. Very confusing, line numbers are all over the place. The CRA needs to readjust the way the line numbers are drawn up and this year they added a whole new degree of confusion with the five digit line number.
2. There is very little description or clarity to the help file.
3. It is assumed one spouse has completed their return and ask for their net income. You can only do one return at a time with the program.
4. Pension splitting as an example is a nightmare, the tax program should calculate all monies and place in the correct spots on the return - AT ALL TIMES. It needs to populate other areas on the return to help avoid errors.
5. You really need to step out and talk with the government and banks about the information slips - ie Box 15, followed by box 48, followed by box 18, followed by box 33, followed by box 182 etc, it is inconceivable that this simple task cannot or no one has the wherewithal to address and complete.
6. Simplify all forms.
7. Get them (CRA) to place the boxes in number order and adjust Turbo Tax. Over the past several years this has not been addressed and needs to be fixed to prevent confusion.
8. CRA and the federal government must make tax returns more simplified (not be removing information) and help Turbo Tax make a better program than what we have been dealing with over the past many years.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:May. 4, 2020
Very poor support
I ran into a problem where the program doubled up the amount owing for CPP on self employed income. The only way to get around this was to over ride the duplication. As a result I had to mail in rather than e file. I tried to get telephone support but there is no easy way to get support.
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Location:Calgary, Ab
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 30, 2020
Turbo Premier
Garbage. Wrong return result and could not file electronically. Would not allow updates either. Never agin.
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 30, 2020
The 2019 version is incomplete and full of bugs especially when you want to finish your tax return and print a copy or file it. It is extremely frustrating to work with it. Never has it been that bad.
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Location:Ottawa
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 26, 2020
This years software does not work properly and sent me in loops several times.... glitches in the software to input tax paid by instalments and unable to print the return
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Location:Hamilton
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 17, 2020
very disappointed in turbo tax this year. I could not find out how to claim the education amount (which has always been automatically calculated in the past) Please fix this error
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 16, 2020
Errors that could not be corrected
I have been using Turbo Tax for 9 years and purchasing the premium package. There was a glitch with Tuition fees and the provincial forms. I called Turbo tax and requested a resolution. I was basically told there was no correction and I would have to mail the return. I purchased Turbo tax so the returns can be filed electronically and if I wanted to mail it I would have done so by printing the forms from the CRA website. SO Turbo tax counts this as one return and it has to be mailed now the student must wait month for their refund! This is unacceptable. Furthermore, I requested a call from Turbo Tax and yet to have receive one! There was no way to correct this, and basically oh well too bad for you customer and we won't call you back! That is not okay, unprofessional, and I will seriously think twice before I will buy it next year.
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Location:Saint John New Brunswick
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 14, 2020
Printing issue
First time filing my Income Tax
Print out tax forms is not instruction. Instructions are confusing.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:I'm a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Apr. 3, 2020
Received the message and was not able to submit to netfile "The entry for province or territory of self-employment is not the same as your province of residence at December 31st." . Had no self-employment - did have a T3 and box 24 had .99. Even when the T3 was deleted the message did not change.
Not willing to pay more to have a question asked by your experts. Was very frustrating and disappointing as I have used turbotax for the last 10 years.
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Location:Alberta
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 31, 2020
Worse year ever!!
I have been using Turbotax for over 25 years. I am Not really sure what is going on with Intuit but this year was a disaster! First time ever, prior year information was not picked up and then when it was, it was incorrect. The disability claim form for attendant care continues to be incorrect- it does not add entries. and it is March 31. The help line was less than hopeless. And should I also mention that the update function was not working and required a long process to dis-install the program and then a half hour to try to determine how to reload. This company has LOST its way. DO NOT USE THIS PRODUCT.
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Location:PENTICTION
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 29, 2020
Northern Failure
Fails to catch the Northern Living allowance. Should pick this up from the postal code.
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Location:Fort McMurray
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 29, 2020
There are errors in the program yoou can not save
There are uncorrected errors in the program which will not allow you to save or file returns. Do not download the most recent version.
Even the spelling error in you was created by this program
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 26, 2020
Had a lot of trouble with this one. Info. kept disappearing
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Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 21, 2020
A step backwards
I really liked the ability to override AND enter directly onto the forms, however this seems to be much more difficult this year... entering installment payments made, entering the disability credit WITHOUT filling out the application (which was completed and approved outside TurboTax), etc.
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Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Mar. 16, 2020
No Better than Standard
I got this in order to assign rental income because the standard version didn't give a decent walkthrough of what was eligible as a deduction or how to calculate it. THE ONLY DIFFERENCE WAS THAT THE SAME LINES WERE SEPERATED ON DIFFERENT PAGES. TERRIBLE VALUE!! DO NOT GET
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Location:Edmonton, AB
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Feb. 28, 2020
Sloppy
for a professional product I would rate the software as poor. I had to google the federal tax worksheet and fill it out to satisfy myself that the software calculation was correct. why? because intuit refuses to correct a deficiency in their software. you cannot double click the age credit field which should take you to the worksheet that supports the calculation. very sloppy and unprofessional. I have provided this feedback to intuit for 4 years. I didn't this year because I knew after 4 years of no action on their part that it was a waste of my time.
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Location:Winnipeg, Manitoba
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
14727 Reviews
Date:Feb. 28, 2020
print issues
Bought the premium software. Got the apathetic help from support. Printer defaults to 1/4 scale for CRA return even after I have changed all th settings.
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Location:Barrie ON
Prior Tax Prep Method:Used TurboTax
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