Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
Product Reviews
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Ratings summary
Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Product ReviewsReview This Product
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 28, 2022
Changes need to be made
The fields to enter on the return when income splitting T1032 refers to letters. There are no letters on this years forms. Only when I looked at last years forms did I know where to put the amounts.
Response from Intuit Canada:By Intuit TeamMay 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Winnipeg Manitoba
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I own my own business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 28, 2022
Information shown on screens become inconsistent as you go back and forth between screens.
Response from Intuit Canada:By Intuit TeamMay 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 27, 2022
In the program it says it will close all un-used pages but it does not. It prints approx. 40 pages for 1 adult and 1 child with 1 T4 and 1 RRSP.
Very wasteful...
Response from Intuit Canada:By Intuit TeamMay 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Prior Tax Prep Method:No Preference
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 27, 2022
Trouble Finding Netfile
Once my return was completed, I wanted to file it using Netfile. This year, however, it was difficult to find the Netfiling option within TurboTax. At one point, I thought you had changed your system and were charging separately for Netfiling. It took me at least a half hour, but finally I found the spot in TurboTax that allowed me to Netfile. Please don't hide the Netfiling option in future years.
Response from Intuit Canada:By Intuit TeamMay 11, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Deseronto, ON
Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 27, 2022
Lack of tax knowledge
We had a few unexpected life changes and I had to call in for a couple of different questions. The reps I talked to all had good attitudes, so well done there. However, I would only say one of the three was able to resolve my issue quickly. I expect to have access to people who know more about taxes than I do without having to pay to talk to an accountant. The issues weren't all that complicated!
Response from Intuit Canada:By Intuit TeamMay 11, 2022
Hello, we appreciate the feedback. We are glad you were able to have your issue resolved with the help of our customer support team. If you would prefer personalized support during the filing process we suggest you purchase our Assist and Review package to have access to a tax expert while you file.
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Location:Spruce Grove, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 26, 2022
Number reviews/loops
Asks too many questions when just trying to save a return. Told me I was not old enough to claim ON property tax credit and that I needed to fix it, but all it did was show me a screen with both spouses showing NO. Could not get out of this loop.
Response from Intuit Canada:By Intuit TeamMay 12, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Ottawa, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 25, 2022
confusing
Lots of issues with overides! Even your phone support had trouble "fixing" my issues. Got an erro when trying to NETFILE! Think Turbo Tax should PAY me for all the frustration with this version!
Response from Intuit Canada:By Intuit TeamMay 12, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:St. Albert, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 25, 2022
problems
insists i use and industry code i do not have one nor do i know what it is. insist on reveiws already reviewed 4 times so fr cannot netfil. I have use this produce for more than 10 years this is the first time with so much difficulty
Response from Intuit Canada:By Intuit TeamMay 12, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:ottawa ontario
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 25, 2022
Support is almost non existent
No option to speak to a person when calling into Support number. Frustrated as I needed an answer to my question to prevent mailing my return rather than using Netfile option
Response from Intuit Canada:By Intuit TeamMay 12, 2022
Hello, we apologize for the inconvenience. We have a dedicated support team ready to assist customers with any issue. Please reach out at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 25, 2022
It was not as good as last year, Had trouble printing and for awhile I couldn't get the program to print my husbands tax return even though I specified him.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello. We apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for further assistance.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 24, 2022
Forced to use Opera & Edge for Data Downloading
TurboTax forces users to use "Opera" and "Microsoft Edge" to download CRA personal Info & data...if not , it gives you lots of headache & confusions during the data & T-slips downloading process.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello. Our products can be used on both a Mac and Windows device. Each of our products can also be used with Safari, Chrome, Firefox, Edge, and Opera. Please visit this link for more information on system requirements

https://turbotax.community.intuit.ca/community/product-information/help/what-are-the-minimum-system-requirements-for-the-cd-or-download-edition-of-turbotax/00/873655
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Location:PEI
Life Changes:I had a baby
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 23, 2022
Good but there is Draw Backs
Easy to Use. Glitches on the Software. Not always accessible to professional help when paid for advice.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Metiskow, Alberta
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 23, 2022
pretty good
I like how I can enter in the forms method. I don't like how I can't have spouses claim separate amounts of CCA on the T776 - instead I have to enter data on each return as if it wasn't a joint property. Also, the software should have a feature where I can print a list of all the forms I have entered so that it is easy to double check my work.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Fort McMurray Alberta
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 23, 2022
One Major Drawback
I always use the disk copy of the program on an old Windows computer which I keep for this program. I have switched to Apple products and find it very frustrating they don't have a Canadian version of the disk, although they have one in the USA.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello. Each of our products have a Canadian and American version, which can be accessed online or through the CD/download version.
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Location:Fort Erie
Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 22, 2022
Nothing really to add, except next time, I will use the forms method of filing.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Vancouver, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 22, 2022
ok for simple tax
A more complicated income tax : consult a tax professional
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we appreciate your feedback. If you would like personalized support while filing your taxes we suggest you use TurboTax Assist & Review for 1:1 support from a tax expert.
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Location:Calgary
Prior Tax Prep Method:Did my taxes by hand
Relationship:No Preference
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 22, 2022
useful but not great
Gets the taxes done but too many repetitive warnings. Cannot print a remittance slip to pay taxes owing to CRA
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Sarnia
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 21, 2022
Donation options
Last years program allowed for a Donation Optimizer. This option is not available this year and I had to play around to maximize my return.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello. TurboTax Deluxe allows users to maximize their tax refund and identify opportunities to receive credits and deductions. Please visit our website for more information

https://turbotax.intuit.ca/tax/software/online
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Location:Kitchener Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 21, 2022
Watch out for medical expenses!
Although the import of information slips has improved this year, and saved a lot of manual adjustments, the big fault remains the handling of medical expenses. I entered them all in the slips section of the lower earner, and then the medical worksheet automatically put them on the return of the higher earner! I've pointed this out as a bug in the past and it still remains.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Ottawa, ON
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 20, 2022
FAQs do not address/resolve all problems
Had issue in printing returns - would only (repeatedly) print my spouses return and not mine, regardless of which name I indicated I wanted to print. FAQs did not address the issue - ended up spending extra time in reentering the same information again and repeatedly closing the program before the issue corrected itself - very frustrating (and time consuming)!!
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Manitoba
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 20, 2022
Could be easier
Could be easier to enter the stock and rental info for a couple without having to upgrade to the premier version.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello. TurboTax Premier offers a variety of features that are not available in our Free or Deluxe version. Please visit our website for more information about our Premier package

https://turbotax.intuit.ca/tst/tax/software/online-b-4738
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Location:halifax
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 20, 2022
Frustrated
While helpful in many respects the program's implementation is clumsy and frustrating. Many boxes that have values entered on my T-slips but there are no corresponding boxes in the program. Some data entry boxes are unnecessarily limited to 2 decimal places, e.g. the number of shares of a mutual fund that were bought or sold. There is no Mac version of the software offered which is particularly annoying.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Waterloo, ON
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 19, 2022
Improvement required
The Statement of Investment Income should specify not to enter investment information if T3 and T5 forms have already been imported into the return. Otherwise the user will be entering investment information twice, greatly increasing the amount of income received.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 19, 2022
Step up your game
I have been a Turbo Tax user for many years . Lot of glitches this year.
Response from Intuit Canada:By Intuit TeamMay 2, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 18, 2022
Glitchy
The software seemed glitchy, opened forms that are not normally forms that are needed to complete my taxes. Unable to delete the forms and experience errors on my taxes.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello, we are glad you chose to file with TurboTax this year and we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 18, 2022
Form T1135 No Good - Not Enough Rows!
TurboTax Standard, actually all versions, doesn't have enough rows on Form T1135 in Part B Section 7, and there's no way to add extra rows. For many users/investors, this is inadequate. The shortfall prevents being able to E-File T1135 and forces you to print from CRA website, fill in manually and then mail to CRA. What a pain! Why pay for software that can't do it's job properly. Intuit, fix this please. This has been ongoing problem for many years, and many users have made you aware of it, yet nothing is ever done.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello, we appreciate your feedback. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need support, please direct any questions to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Hamilton
Life Changes:I bought or sold investments
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 16, 2022
Some Difficulty
Although I've used Turbo Tax for many years, I found this year hard to load and get started. I had to phone for help. However, someone answered my call right away (I was not on hold) and stayed with me until I was able to get started.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello. We are glad you received help for your issue. We do our best to make the tax filing process as seamless as possible and take all customer feedback seriously. If you need further support please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848).
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Location:Victoria, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 16, 2022
not bad
Put it this way, if i could get some Forms to do my income tax, i sure would use them but the post office does not carry them anymore. i had asked last year to send me the forms with my T4s but i guess no one listens at your end.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello. We apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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Location:alexandria, ontario
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 16, 2022
Not the greatest
Turbo tax software very unstable it crashed on me twice.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello. We apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Apr. 16, 2022
several problems
Once you click that you did not work it is impossible to get T4's to come up for my husbands retirement allowance. For a joint held GIC it is not clear if you have to enter it on both returns or if it automatically is entered on the spouse's return once you press 50%. Also, there is no defined place to put expenditure for preparing the return. And why is CRA insisting my husband pay what he owes up front when in the past they just took it out of my refund when we are filing together. My return was not accepted by CRA when I tried to netfile but they don't say what the problem was so how can I fix it if I don't know.
Response from Intuit Canada:By Intuit TeamApril 22, 2022
Hello. We apologize for the inconvenience. Please reach out to customer support at 1-800-4-INTUIT (1-800-446-8848) for assistance.
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Location:brampton, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
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