Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Ratings summary
Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Product ReviewsReview This Product
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 30, 2017
Limited Support for Non-Resident
As a non-resident I use TT because it is better than nothing but have to use several "work-arounds" to get my data entered. This system is built around the T-slips and has very limited support for the NR-4s which are all I have.
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Location:US
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 30, 2017
Medical Expenses
Optimizer kept trying to claim medical expenses in my spouse's account which resulted in a lot more tax to be paid. Had to be careful since it kept changing every time I went into medical expenses section.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 30, 2017
OK
Found the update problem frustrating. Having to uninstall and then reinstall should not be required.
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Location:Swift Current Sk
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 30, 2017
Erroneous RRP carry-forward
The 2016 TurboTax added a $1,000 RPP unclaimed deposit which they attributed to their error in 2015. This was an erroneous correction and prevented Netfiling the 2016 return until I deleted it. This took time to evaluate!
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 29, 2017
Stress Headache
The general potential of this product is good, but there are a lot of times that it is very confusing. I do not know if it is the product or the Taxation Department that is to blame, but it was not as simple and straight forward as I anticipated. Pressing the help button was no help at all.
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Location:Victoria BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 29, 2017
Glichie
Several time the program locked up and prompted an error message. Typically this occurred when a help button was clicked on.
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Location:Manitoba
Prior Tax Prep Method:Used TurboTax
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 28, 2017
Not as Good as Past Years
Have used Turbo tax for many years and this year was not as good as in the Past. First issue was that I had to reinstall the program the second time I used it. Although the first tine it updated it was ok it failed on the second update and had to be reinstalled. The section where you enter interest income allows you to split between you and your spouse (good) but the split didn't show until I checked the review at the end. Has been an issue for a few years. Lastly at the end when you are doing the final review there wasn't a continue button to take you to print or netfile. Caused confusion
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Location:Edmonton
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 28, 2017
more complicated than ever
Turbotax 2016 seems more complicated than the three previous editions. In 2015 I was able to transfer tax info from the previous years returns. Additionally the user info (name address s.i.n. etc) was automatically transferred to the new edition. This year all info had to be re-inputted.
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Location:Courtenay, BC
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 28, 2017
Initially, I was unable to download updates, as the website had issues. Once I managed to update, there was a constant script error appearing with each entry. The RRSP portion was not accessible in the quick process. Over all there were as number of frustrations that I had not experienced in previous years
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Location:Okotoks Ab
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
horrible
I have used this software for the third year in a row. This year I was very frustrated.
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Location:Mississauga, ON
Relationship:I'm living with a partner
Home:I rent my home
Family:I have kids
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
Easy to use, bad first page
This product over all is very easy to use, however, the first page and the placement of the "transfer" buttons below the first page with no indication that they were down below, meant the first two returns I had to fill in all the personal information. In the past, all I had to do was click on the "transfer information from past returns" and presto all the fields were already populated. a bit of a design flaw that can be very easily fixed. how about putting the transfer buttons first, and the first time user button below? maybe?
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Location:Bowmanville, Ontario
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
calculation issue
TurboTax seems to have a problem in the case where an overcontribution to an RRSP was previously made.
It wants to claim an RRSP deduction where none is allowed due to a negative deduction limit. It is not possible to enter a negative value in TurboTax.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
Good tool except window for T-Slips hard to read
I've used Turbotax for many, many years; even before it was called Turbotax. I've generally been happy with the software however I've noticed the T-Slips window has been getting more difficult to read as screen technology improves. My new laptop has a UHD screen capable of very high resolution. However, when I use the recommended Windows resolution, the Turbotax screens become difficult to read, especially in the T-Slips window. You can zoom in/out in Easy Step mode but not in the T-Slips window.
Many current software applications allow users to zoom in and out. Turbotax should build a zoom feature to work with all their windows.
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Location:North Bay, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
charitable donation form is confusing......had unused donations from previous years........seems I don't control what I can claim..... some old will exceed the 5 years so want to use them....where is the spot. then when I am finally done.....confused as to where carried forward to 2017 is..... shows on one spot but not on last line - unclaimed gifts to carry forward to 2017.
Forms need to be a bit cleared
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
Have used turbotax for years without problems this year errors kept occuring and telling us to reinstall the program losing saved returns in the process very frusterating
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
Good but could be better
Turbotax Standard could benefit from the following:
1. Automatic conversion of USD T3 and T5 amounts to CAD at the average Bank of Canada exchange rate.
2. Regarding pension-splitting for seniors, it would save time if TurboTax could automatically select the optimum amount to split with one's partner.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 27, 2017
Okay software, over-priced
This is okay software that is overpriced as Intuit really does not do any new development on it. I only use it because there are not alot of "offline" options out there. I find it annoying that they assume your windows tack bar is on the bottom of the screen. I have my task bar at the top and everytime I use help it goes under the task bar.
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Location:Waterloo, ON
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Help Files
I found that when explanations from HELP function were really needed, Turbo Tax's Help system was lacking. When needed for detailed advice, the help did not give enough useful detailed info to help make decisions.
Examples would be in the areas of;
1.Ont. Prop. tax and energy credit. Who best to claim? No help.
2. Home Energy Cost. How to come up with an amount. No help.
3.Explaining limits and advantages of Income Splitting. Feeble help.
4.Finding eligibility of claiming NOEC. No help
System already has the taxpayer's address. Can't the system be setup for automatic lookup?
Make it better, please.
Also, the refund amount did not dynamically change when medical expenses were entered and finalized. Could not see the difference until later in the inputting. Why?
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Location:Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Good for basic returns
Ive used this for years and have never had issues. In previous years we only had the usual type of returns to file but this year we had disability to add to it. Far more difficult than it had to be. I had submitted questions that were never answered. It needs a more efficient way for users to get answers.
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Location:prince george bc
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Help file out of date
The tax software is great, but the help files are out of date. For example, it explains that you have to apply for the GST credit and how to apply, but as of September 2016 no application is needed.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Good but buggy
Software was handy but this years (2016) version kept having a script error glich. Very annoying!
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Phone Number
It would be nice if there was a phone number to call for help.
It would also be nice if you could transfer fund to a spouse that is owed
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Location:surrey
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
What I Think
This years version is not as easy to use as it was the previous few years. I liked when it used to show you the summary tax refund or tax owing amounts as you progressed through the tax return. I also feel that the optimum pension split amount should be shown earlier in the review optimizer. I used Turbo Tax since before it purchased its predecessor so I have seen a lot of changes to the program and this years changes are not the best version.
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Location:Alliston, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
step by step
This software has changed from previous years. It does not take the user from start to finish. If you do not have information to be imported your are stranded and must resort to filling out forms.
The program should take user to input information as it moves along.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 26, 2017
Error messages
Ever since the last update became available, I have been receiving pop up error messages. The message stated to reinstall the program which I did, didn't help. This year, this program is very aggravating.
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Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 25, 2017
Its ok
It's ok, but it needs to be updated for new computers. I tried using it on my new laptop and was unable to see the return and forms properly. I ended up having to install it on my 10 year old computer in order for it to work. This leaves a lot to be desired if I cannot use it on a high res screen.
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Location:ontario
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 25, 2017
OK
Very small fonts, difficult to read. Not all hints are clear. Help function was useless for my questions.
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Location:Ottawa, ON
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 25, 2017
Error message
Error message continued to display on every page and had to push either yes or no to be able to continue. And this even after removing and re-installing the software.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 25, 2017
questionabl purchase
I had purchased this program direct from turbotax and have always been a supporter of your system, but this version has let me down, when it would not forward or process my return through netfile electronically regardless of my efforts & reviews. I had also reinstalled it several times.
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Location:Lethbeidge
Life Changes:I moved
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
3 / 5
3 / 5
102650 Reviews
Date:Mar. 24, 2017
Software is Chauvanistic
When we file our returns jointly, the software always asks my husband if his spouse is dependent on him, but it never asks me if my spouse is dependent on me, even though I consistently make more than he does.
It always assigns the charitable deductions to him, even though I file them under my return, and I paid more taxes and need the deduction more. I always have to transfer it back. It's ENRAGING!
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Location:Coquitlam, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
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