Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Ratings summary
Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Product ReviewsReview This Product
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 29, 2019
Frustrated
Could not print individual forms, including Detailed Tax Summary ( which DID NOT PRINT when I printed the return for mailing).
Used for years but really had problems this year. Very poor.
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 29, 2019
Frustrating
I entered the industry codes listed on CRA's website but Turbo Tax kept insisting the code was invalid. I could not get an answer through the online forum because it would allow me to log into that either. I ended up calling CRA for help.
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Location:BC
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:I own my own home
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 29, 2019
It has become difficut to get the right informatio
To get the right information in place, it was necessary for me to try three times with this program. In T4A, and T3, it was almost impossible to get info down - had to go to "Forms" and fill in details
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Location:AYR ON,
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 29, 2019
consistently entered wrong info for income had to start over 5 times
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Location:kingston ont
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 29, 2019
Frustrating
Very frustrating to use fr slightly more complicated returns, for example, those that include capital gains carry forward from previous tears.
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Location:Ottawa
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 28, 2019
missing some basic elements
I couldn't even import my .atf file for my T4. Maybe there is a way to do it but I couldn't find it and the help was non-functional.
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Location:Vancouver
Prior Tax Prep Method:Did my taxes by hand
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 28, 2019
Buyer beware!
Turbotax takes full $8235 disability amount on disabled's S1 and then transfers part of the same $8235 credit to spouse's S1 even when spouse doesn't need the it ie spouses's own credits > tax pay'l.
Turbotax also calculates caregiver amount on S5 & includes on S1 of disabled's spouse even if in the "introduction" section "NO" is ticked to question if you want spouse to claim this and spouse doesn't need it ie. spouse's own credits > tax pay'l.
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Location:MISSISSAUGA, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 28, 2019
*No free support for quick help*
If there was a phone number (or a free chat) to call it would have saved me about 4 hours of trying different things to get our medical expense worksheets completed.
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 28, 2019
loop
so finished one return and now in a loop won't let me start the second return.
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Location:St. Albert
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Challenges
Challenges with using the CRA to automatically input data into turbotax, could not log into CRA for the life of me and then when it timed out turbotax crashed and we lost all the data input into it. either need a auto save right before trying to get input data from CRA website or just make it work
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Frustrated
TurboTax is not what it used to be in my opinion. It was glitch free and I felt it was reliable. The last two years I had to enter my information multiple times because a save error TT401 prevented it from being saved.
I also don't trust the software to calculate my return properly. I am often contacted by CRA requesting more information or revising my return.
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Location:Mississauga On
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
MEDIOCRE
Found it difficult to find/access individual forms from the list, which isn't in alpha order. Found it time-consuming to locate or categorize "Other" Deductions or Expenses - "Medical Expenses" constantly popped up, which I didn't need.
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Prior Tax Prep Method:Used TurboTax
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Disappointment this year
First year that I have been disappointed with this product (and I have been using it for many years). When I first downloaded it this year, it wouldn't save my work part way through filling in info. Had to uninstall and reinstall and this did not solve the problem. Had to get Tech help (which was excellent, but still a pain). When I went to save a PDF copy, I had the same problem with saving my files -- I ended up printing them instead as I did not want to risk losing my work again. I suspect a patch is needed, but this was not taken care of by the automatic updates (or the original fix provided by the Tech help). Small problems become big problems when it comes to stressful tasks like filing your taxes. Disappointing.
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Location:Onanole, MB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Spouse income 0 error
I wasn't allowed to file because my spouse's income was 0 and TurboTax thought I hadn't entered it (but of course I had). I have used this product for at least 5 years and until now I have enjoyed it. Not much use if I can't file electronically.
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Location:Ottawa, On
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Necessary Evil
Its difficult enough to figure out taxes and while the questions do help, the printing doesn't work and periodic ads add unnecessary confusion to the mix. I recommend the CRA create its own website for people to enter their taxes and then we won't have to waste more money on these programs.
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Location:Toronto
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Bloatware
This product just gets messier and harder to use every year. Intuit now spends too much time selling extraneous services. They should focus upon what everyone needs (ie efficient mechanism to file one's taxes).
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
Deduction Issues and others
The process of deductions for Medical Expenses and Donations, including carry overs from previous tax years and carry forward is confusing at best. Last year's tax return (2017) resulted in me paying additional Tax and charges as it did not compute the correct amount allowed by CRA. 2017 should have provided the option for carry forward but did NOT.
2018 TurboTax is the same and unclear.
It should show the allowed amount by CRA and include an option to carry forward for both Medical and Donations.
Very poor implementation in this area.
The summary section leaves out the deduction details.
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Location:Alberta
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
hard to update
I couldn't complete my tax returns because it needed to update. The CD program wouldn't allow me to to it and it was very difficult to find updates on the web site. This added extra time to the amount of time it took me to file my return. I have never had this trouble before but was really disappointed in this product this year. IT made something that should be easy much more difficult.
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Location:Hamilton, Ontario
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
I have been using turbo tax for 20+ years and this year it has been the most frustrating.
It took a ton of paper to print my copy because
when I clicked to remove unused sections it
printed the whole thing.
a lot of sections were lumped together and
it was hard to decide what to use.
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Location:Ontario
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 27, 2019
review functions poor
Once I had filled in two slots in T5 or T5008 with identical amounts. I ran review and it did not pick up my error. Another time my slip from the bank consolidated into one slip what was reported to CRA as 2 slips. Again review did not warn me that two boxes in different slots were identical.
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Location:Oddawa
Life Changes:I bought or sold investments
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
Self Employment Glitch
Glitch in your program, extremely frustrating for anyone with self-employment income. Your link to Industry Codes does not work and you do not make it clear that a 6 digit number is required. Not Happy!
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
T1032
There were not helpful hints when completing the T1032.
One spouse deceased during the year which caused complications and errors.
Had to override to enter amounts due to I could not couple the tax returns due to the death, which does not make sense.
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Location:GTA Toronto
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I own my own business
Student:I'm a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
Studio better for simple
Turbo needs to do more to make it easy.
e.g. allow copy and paste into tubo and copy and paste out of turbo.
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Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
Wasted 5 Hours of Data Entry
After spending 5 hours of data entry, the program crashed. I received a TT401 error message stating that my disk was full or write protected... it was not. I was not able to save my return. Support could only offer reinstalling the software and starting again... not a viable solution. Very frustrated with the program this year, but have enjoyed using it in the past.
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Location:Burlington, Ontario
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I own my own business
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
Not very good this year
Somehow it listed my wife as disabled and nowhere could I find where I had marked that information as such. Also no worksheets that I required to double check were available to print.
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Location:Toronto, ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 26, 2019
2018 Bad Revision
Used TurboTax/Cantax since early 1990s. This is a terrible revision. Errors on saving, poor layout of certain pages and it generally leaves one with a non-confident feeling that records and calculations will be correct.
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Location:Edmonton, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 25, 2019
Disappointed in 2018 Software
I've used this for many years, but right from the get go the 2018 Tax Year CD based installed software can't find the server to update itself! Tried on 3 different days same result. A serious bug that doesn't give you a warm and fuzzy feeling about well tested this version of the software is.
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Location:Halifax, NS
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 25, 2019
Not great
Program would give me warnings about items that weren't part of my initial set up. Very frustrating trying to work with this program when it's giving false warnings and bad tips. Really didn't like using it this year.
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Location:Kitchener, Ont
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 24, 2019
whatever
still very confusing and very hard to figure out my husbands disablity t4 needs work
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Location:victoria b.c
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Family:No Preference
Business:I don't own a business
Student:No Preference
Overall: 
2 / 5
2 / 5
102650 Reviews
Date:Apr. 24, 2019
Worst Experience Ever
I was cruising along great with a dual return until the turbo tax optimize option.When I chose the optimize option my refund showed a big drop.When I chose the original option i was told i had overrides that would not allow netfile.The cancel override feature did not work.I had to go back to the very beginning ,start from scratch,ignore the optimize feature to get max refund.I also had warnings that did not apply.The help feature from turbo tax was useless.Will go a different route next year.
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Location:WASAGA BEACH
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
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