Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Ratings summary
Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Product ReviewsReview This Product
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 4, 2021
Wont save to pdf or net file
Spending countless hours trying to save return to PDF unsuccessfully and subsequently NETFILE will not let me access to send the return
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 3, 2021
Pathetic
I have purchased two programs. I got stuck in the first one and could not continue. The second one I paid my taxes using my credit card and then It said I could not file.
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Location:Stratford On
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 3, 2021
software will not print return to mail in
since I am unable to log onto your site for support or phone to find out why (as of March 3 2021) I am unable to print my return and mail it? I have no choice but to downgrade your software to ZERO unfortunately your rating doesn't go that low (for now)
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Location:ontario
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 2, 2021
very buggy this year
used for many years, very buggy this year, lots of problems.
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Location:Ottawa
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 1, 2021
worst version I have used
terrible connection server always busy I have been trying to submit for netfile for 3 days now .I have been a turbotax user for 10 years and this is the first time I have encountered this issue. not happy his year
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Location:Brockville ON
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I rent my home
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 1, 2021
Not like other years
I've used turbotax for at least 7 years and it always worked really well. This year it is filled with bugs. Wouldnt take input in lots of places and then found out online the cure was to change text size!!! Then it would not netfile. Could not get through to support for ever then got someone who I could not understand and she wanted to take charge of my computer from somewhere. I tried everything I could think of including downloading and reinstalling. Finally got somebody in Canada and it turns out some of the forms were locked. They couldnt tell you that in the updates? Very dissapointed after years of positive usage. On top of that It wouldnt work on my Windows 7 computer so I had to use a laptop with windows 10.
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Location:Sechelt BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 1, 2021
It's broken and they can't fix it
I have used TurboTax for years. This will probably be the last. It filed my wife's return fine, but it won't allow me to file my return. After over an hour on the phone, Intuit just said wait a week or so and it will fix itself. Really!!!!
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Location:Olds, AB
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 1, 2021
Never using this software again.
These crooks cut off support for Windows 7 users who do not want to upgrade to terrible versions of Windows that followed.
People with Windows 7 should have still been able to file their taxes on Windows 7 as Online filing still works from any platform.
TurboTax Crooks did a price grab and greedy move to cut off ability for people to use Turbo Tax on Windows 7 pcs.
For that you have lost a lifetime customer.
Intuit TurboTax crooks should be ashamed of yourselves for screwing up things that work perfectly fine on lies and deceit that it's for security. That's absolute nonsense because you crooks allow online filing from any and all platforms via any web browser which is more security risk than a solid Windows 7 platform. Stop lying and deceiving people.
You just lost life time customers from our family, friends, and community.
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Prior Tax Prep Method:No Preference
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 28, 2021
Not easy to use
Turbo Tax program which I purchased for 2019, was way more simple to use then this years. Trying to locate the disability credit which both my wife are authorized to claim was very hard to locate. In the 2019 program all that was needed was to click disability tax credit on forms page along with T4, T4A, Etc. Sorry but definitely not easy.
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Location:Ontario
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 28, 2021
Bald now
Pulling my hair out as TT takes me down the rabbit hole as I navigate thru the program (3 times) only to find out the option to print or Netfile is already selected for print. I get the red circle with a slash through it for netfile.I CANNOT send by netfile!! Thanks for nothing other than relieving me of 30+ dollars
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Location:Napanee On
Prior Tax Prep Method:Used TurboTax
Home:I own my own home
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 26, 2021
stuck in loop
had to delete everything start over manually reentered ALL info because i could not remove a claim very disappointed,no help unless i pay, worst tax experience yet
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 26, 2021
Netfile
sent my wife's netfile and CRA got it. Will not send mine. red arrow through name. No error messages other than "at the time this editon was release the government forms.... I have the most current as it has updated at least twice.
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Location:Stittsville
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 25, 2021
CRAP
Previous years worked without an issue, 2020 Standard is a POC.
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Location:Winnipeg
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 25, 2021
Problems
I have used Turbo tax each year since 2010 and up until this year I had only positive comments, but with the 2020 standard version I can not get it too print or to save as pdf or net file. But the biggest issue is with intuit themselves. I can not get any phone number or any assistance by sending in their error requests when the program crashes. I have tried the community many times and I am now fed up.
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Location:St Georges MB,
Prior Tax Prep Method:Used TurboTax
Relationship:I'm single
Home:I own my own home
Family:I don't have kids
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 24, 2021
Total Rubbish
Slow, not easy to use, override does not work. Program said that I had manually entered some numbers which I hadn't. Could not remove these numbers by using override.
Just an poor freakin program.
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Location:Regina,BC
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 23, 2021
What happened to Turbo Tax
I have used this program for years with great success but not this year. I had trouble bringing forward last years returns and now there is an update that will not install and when I just went to file, it would not allow me to do so. Very, very frustrating!
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Location:Kitchener, ON
Prior Tax Prep Method:Used TurboTax
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 22, 2021
filing with the goverment
First I need to wait then your software keep giving me not ready to files on the 22 Feb 2021.
the 2nd is the government is not ready, this one is not your fault
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 22, 2021
You do not understand farming!
Three significant failings for farmers.
1. You don't seem to understand MAI and OIA
2. Your system for calculating CCA is useless. That's not the way to do it. It's a pain working around your tool.
3. Why in a husband/wife farming partnership does all the farm business data have to be entered twice. It's identical and you have the percentage split for the partnership. As a minimum you should have a mechanism for copying the data from one form to another.
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Location:Northern Ontario
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 16, 2021
The product is crap this year
First it was a week delay after an update where the program would not open.
Now it says I have reached my limit of returns filed. CRA does not allow filing until Feb 22. What is this?????
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 5, 2021
Terrible Product since 2019
I just clicked on it 2019 and 2020 - it doesn't load properly - I try to launch the program and it takes at least 2 minutes to launch
Been using this since early 2000's
Its now too hard to set up turning off VPN and McAfee is not really acceptable in this day and age. Takes too long to launch and instructions are inadequate
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Location:Winnipeg CA
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Jan. 27, 2021
It does not do the netfile and there is no place to phone to ask the problem
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Location:sk
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Dec. 22, 2020
Bugs...
Print option is creating an error to contact technical support!
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Location:montreal
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Dec. 7, 2020
I am very disappointed. It is impossible to print 2016 return for the lack of update, which Turbo tax neglected to provide. There was NO help
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Location:Toronto
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Nov. 5, 2020
Buggy, Glitchy Product. Not recommended.
While the "look and feel" of using the forms that look like the paper return is a nice feature, the end result is poor product that does not work. After trying to Netfile the return more than 5 times due to error 513, and being locked out of the account, a mailed in paper return was done. What was the point of wasting precious time with the CRA and Intuit only to find the product does not work. The so-called "community" was unhelpful as the "suggestions" were based on East coast solutions and not the West. In no where on the Inuit site were there any legitimate solutions, only countless stories of frustrated people with the same problem. Finally, the error (513) given by Intuit was not understood by the CRA and Intuit themselves wrote that it "could be" one of 3 scenarios. BTW, all of which did not apply in this case. If you are a student - stay away from TurboTax. You're wasting your money.
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Location:Prince George, BC
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Oct. 27, 2020
too confusing
I am really not sure if I got everything into this tax return. I had to manually override stuff like the CCA usage and the medial expenses defaulted over to me instead of my wife. Not sure to be a repeat customer. This is my 3rd year, possibly my last
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Location:Ottawa
Life Changes:I have a rental property
Prior Tax Prep Method:Went to a tax professional/accountant
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Oct. 27, 2020
Not Including the Printing of Medical Expense Worksheet???
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Location:Alberta
Relationship:I'm married
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Aug. 25, 2020
Not Good
My tax return was not filed because the final step to netfile was not highlighted enough. The netfile final step should be more user friendly. I will not use this again due to this error.
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Jul. 30, 2020
Lousy
Can't even copy and paste from the step by step navigation panes.
Can't print a page from the step by step format!!
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Jul. 4, 2020
Unhappy!
Only the 1st year, {2017} return was trouble free. Both the 2018 & 2019 tax year returns gave me problems. 2018 the old age security amounts were duplicated both for me and my wife resulting in inflated annual income. I had to call up CRA several times to get it corrected. This year I was unable to file the return on netfile. Due to covid 19 pandemic we are stranded in India and are unable to travel as scheduled and do not know when the flights will regularize to enable us to return home. In the meantime, am unable to update the changes from the system even after several attempts today. Called help desk+emailed about a month ago; no satisfactory response. Still waiting for a fix. The tax submission deadline has passed. Please respond.
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Jun. 29, 2020
Made an easy chore difficult
Turbotax has found a way to make an easy tax form difficult. Old paper way used 4 pages plus two additional forms for Federal and Provincial foreign tax credits.Adding slips for putting in various incomes was easy peasy. .Now you don;t know if all forms are entered. Bad program.
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Location:winnipeg
Home:No Preference
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