Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Ratings summary
Overall Rating: 
4.5 / 5
4.5 / 5
102650 Reviews
Open Ratings Snapshot
Rating Snapshot (102,650 reviews)
5 stars
66,450
4 stars
27,303
3 stars
4,940
2 stars
2,031
1 star
1,926
Easy to use: 
4.5 / 5
4.5 / 5
Value: 
4.4 / 5
4.4 / 5
96,632 out of 102,65094% of reviewers would recommend TurboTax Standard to a friend.
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Product ReviewsReview This Product
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 24, 2014
same old same old
re asking the same questions time and again is confusing. ask once and be done with it. do you want to save, do you want to print. type you have to read the government disclosure in order to file. a little box must click or must read, must complete this step to net file. do it on paper and mail it in its easier, really. this could have been so simple if it had been beta tested....
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 23, 2014
T4A
When I put my information from my T4A in for my personal spending account it put the information is as business income and wanted information regarding my business????? so I re-entered the information as a T4 so it just shows as income. I have never had problems with Turbo Tax before but this was very frustrating.
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 19, 2014
past years YES; this year NO
TurboTax 2013 keeps kicking me out of the program. After several tries, I was able to enter the numbers. It does say on the box that it works with Windows XP, and in the past years it had worked just great... Now, I am hoping that I can still Netfile it. Not sure what I'm going to do next year....
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 18, 2014
unhappy
This version is harder than previous one. It does not provide option for children arts tuition fee. I had trouble to go back to enter this amount. While my spouse earned less than $1,000.00 for the year and she must claim our dependance child ($2,234). Since she paid $92.59 income tax for the entire year. I could not override or change this option. Since I paid over $13,000.00 for income tax.
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Location:Vancouver, BC
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 16, 2014
Poorly designed
1) Somehow I managed to file a return without saving what had been done! How can this software allow you to do something like that? Also when you exit it HAS to tell you to save or not!!
2) Because of that the tax owed was more than 10 times what it was supposed to be! So your routines are very poorly tested! Amateur design, coding and testing!
3) Layout is childish.
Am very disappointed with this!
Now I have to file another tax return rectifying this one!
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Location:Toronto, ON
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 16, 2014
Disappointed this year
Program crashed on my XP laptop when I tried to transfer last years info, had to do it on my Win 7 desktop, just wasted a couple of valuable hours I will never get back, but got it done.
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Location:Sarnia, ON
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 15, 2014
The Entire process
I've never had such difficulty inputing digits, ridiculous! for example, if I input 2,000.00, I get warning, if I input 2 000.00 I get another warning. I just about lost my mind! It's a good thing that I reverified everything I had a $9,998 return, made absolutely no sense whatsoever. I've used Turbo tax for 5 years, I've never had so many problems using it this year.
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Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:No Preference
Relationship:No Preference
Home:I rent my home
Family:I have kids
Business:I don't own a business
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 14, 2014
Dependants not calcualting
when you have dependants the federal is calculating but not the provincial child tax , newcomers to Canada can't adjust the basic tax amounts if they have been here for 6months or 8 months, so this basic exemption can't be prorated unless you do the tax return by hand
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 14, 2014
FRUSTRATING AND DISAPOINTING!
EVERYTHING WAS GOING WELL UNTIL I TRIED TO FILE AND THEN WOULDN'T LET ME FILE. kEPT GOING AROUND IN CIRCLES WITHOUT LETTING ME NETFILE. WAS GOING OK UNTIL THE TIME CAME TO PROCESS AND WOULDN'T TAKE ME THERE. BECOMING VERY VERY COMMERCIAL, WOULD LOOK AT GOING THRU A COMMERCIAL TAX COMPANY NEXT TIME. THEY KEEP WANTING YOU TO BUY SOMETHING EXTRA. ANYWAYS SO NIGHT AS WELL PAY FOR SOMEONE ELSE TO DO IT
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 13, 2014
Turbo Tax 2013
2013 TT was a huge disappointment. It seemed to load OK initially but then after that failed to open almost every time. I had to keep calling to get new activation keys and the online help system was basically useless. It appeared that others were having trouble, but the backup loader file on the site was no better at fixing the problem. This was the first year I was disappointed with the program.
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Location:Toronto
Prior Tax Prep Method:Used TurboTax
Home:No Preference
Family:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 10, 2014
Not quite what I expected
Have used Turbo Tax many times before but this year it was not as helpful as other years. It was VERY hard to make changes and see the changes happen in the easy step mode. Going to forms was a total nightmare, don't even bother if you started in easy step. Not possible to just start over and redo the changes. Doesn't allow you to go and check on your spouses info (like line 101 or 236) without totally leaving and then going back and forth, very time consuming.
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Location:Oliver, BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:No Preference
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 9, 2014
TexT too small and bright
I don't know what they did to Turbo Tax but it is just too hard to read and too bright, very hard on my old eyes, I have been using it for years but this is the hardest time I have ever had trying to read and fill in a tax form.
Hope someone provides and update and fixes this problem,
Actually the first time I used it this year it was ok, don't know what was in the update I downloaded this time.
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Location:Charlo NB
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 9, 2014
easy to use until you actually try to file.....program will not let me select netfile?????
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 9, 2014
many headaches
this year was easier to use. but software had many issues. constant errors causing to shut down. updates didn't resolve
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Location:toronto ONT
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 8, 2014
Ugly
Just not a very good layout... it looks very old and dated.
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Location:Leduc, AB
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 8, 2014
product update
I don't see why a brand new product would need an update to make the net file to revenue can. work. ridiculous! it ran me around in circles for an hour.
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 8, 2014
too bad
too bad it still does not work with windows 7 64 bit 2 yrs running
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 6, 2014
Script error over and over
I got script error over and over. No matter how you troubleshoot it. It would not stop. Most annoying tax return of my life. Might never buy this program ever again.
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Location:Ontario
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I rent my home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 5, 2014
CRASH
Program crashed at least 5 times before I got it filed. I contacted Inyuit Canada and was given a second program. It also crashed -- I smartened up I saved my data after each page entered. I have more returns to file and am unhappy.
Could not print an individual page!!
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Location:Leamington
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 4, 2014
transferring education amounts isn't easy with the steps part it doesn't do it automatically. Gives you a warning at the end that you can fix federal amounts but not provincial, have to go in manually to do it
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Mar. 3, 2014
Optimize is a misnomer
for those who income split, be aware that Turbo Tax software's only apparent goal is to get you a refund, no matter what the cost. don't just blindly accept the suggested optimizer - input data to override that option, input 0, so you can see that option as well before you finish. if I had done that, we would have only had to pay $62 tax, not purchase thousands of dollars in RRSPs to avoid paying tax (but get a refund under one of us), which is what the system considered to be our "optimal" scenario.
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Location:Vancouver Island
Life Changes:My job status changed this year (switched jobs, lost a job, got a raise, or promotion)
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 25, 2014
Good Value
Much easier than last years with the automatic filing
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Location:Campbell River BC
Prior Tax Prep Method:Used TurboTax
Relationship:I'm living with a partner
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 23, 2014
Worst Version Yet
I have been using TurboTax [/QuickTax] for many years. I used the Standard 2013 desktop [Windows] version using EasyStep. It is the worst version that I have encountered.
1. Total income is overstated by the amount of pension-income split.
2. Charitable deductions entered under one spouse shows up under the other even after both correcting under EasyStep and Forms.
3. Medical deductions only provides for a single total entry rather than multiple entries. This has to be done under forms. Also, fields are not prefilled [from previous entries] based on keystrokes. Finally, the same problem as charitable deductions.
4. The Review Section continually suggests to consider changing spouses for various deductions even against the advice of respective optimizer. Also, if you pursue the suggestion, it does not take one to an optimizer but rather only displays rules.
5. Similarly, the Review Section indicates that I have pension income to split [even though I have already done this]. If one pursues this, it takes you through the process again instead of bringing up the optimizer.
6. Not sure why the default is "yes" under the Working Income Tax Benefit page when my spouse only has pension income.
7. As I work through the Review process, it shows that my spouse has a refund and that I owe. It wants to know how I will paid this amount, which I did not. I am not sure whether it will affect net filing my spouse's return immediately while holding my return to the end of April. It has been a long, confusing and frustrating day so I will leave trial and error of this for another day.
In conclusion, and in my opinion, this version is not worth the selling price. Hopefully management will read these comments and make changes. Otherwise it is time to start evaluating other products.
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Location:Turner Valley, AB
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:No Preference
Family:No Preference
Business:No Preference
Student:I'm not a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 17, 2014
Most of the 2013 tax software package works well - until you attempt to print the return by clicking on the print and file tab - which does not lead to steps which allow printing of the return - for personal records or for Revenue Canada. Considerable time is spent going back to earlier tabs, then working through to the print section. Why was this not cleaned up before the software was sold? I am now thankful that a competitor to Turbo Tax has an alternate choice on the market
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Location:Regina, Saskatchewan
Life Changes:I have a rental property
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I don't have kids
Business:I own my own business
Student:I'm a student
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 17, 2014
not great
this years program was more difficult to use. The previous years' programs were better
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 16, 2014
use
very frustrating as you go to all the work to enter your data then when you get to the point to choose file or not the program will not let you file. this is a piece of garbage and expensive as well
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Location:Salmon Arm BC
Prior Tax Prep Method:Used TurboTax
Relationship:No Preference
Home:No Preference
Family:No Preference
Business:No Preference
Student:No Preference
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 14, 2014
I have used this for 5 years. This is the first time that it didn't work. Gets in a loop. Finds an error that is not an error and will not let you correct it.
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 11, 2014
fix errors
an error message comes up when using a dependant as equivalent to spouse it prompts to add dependants net income when it is already entered as zero ...this error does not allow you to correct it and does not let you net file your return for that reason I will not purchase this tax filing system again which is to bad because I have used it for the last 5 years
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Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Feb. 10, 2014
wont let me netfile, tried to do it myself through cra, but program will not let me save a .tax file, what a complete waste of time, product is useless this year full of errors and problem
would be quicker to to it manually myself
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Location:Oshawa, Ontario
Life Changes:I had a baby
Prior Tax Prep Method:Used other tax software
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I own my own business
Overall: 
1 / 5
1 / 5
102650 Reviews
Date:Jun. 12, 2013
2012 bad year
I have been using Turbotav for several years now. This year was a nightmare. I could not Netfile. The program would not allow me to netfile this year. Very disappointed.
I rated it low this year and cannot recommend it until the problems are fixed
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Location:Wetaskiwin
Prior Tax Prep Method:Used TurboTax
Relationship:I'm married
Home:I own my own home
Family:I have kids
Business:I don't own a business
Student:I'm not a student
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